Groupon Customer Service Issues

On May 31st of this year, I bought a coupon for Valvoline full synthetic oil for my son. When he tried to redeem it, they refused, claiming a major oil pan leak and suggested buying parts totaling over $[redacted]. These parts were returned without issue. After a different repair shop found only a minor leak fixable by sealants, I am requesting a credit for the coupon. Although the refund period has passed, I have received credits for defective items in the past. Despite Valvoline's decision not to perform the service, I am hopeful their support team will provide the credit. The order number is [redacted] for $52. Please confirm this credit as I will no longer use their facility. I now prefer Broadway Tire and Auto through Groupon for my automotive needs. The Valvoline coupon purchase was a mistake, as Broadway's service excludes a full-service check included with the Valvoline offer. Thank you, Roger J Forsythe

We are currently staying at a hotel in Scottsdale, Arizona booked through Groupon (order # 1[redacted]73-[redacted]). When contacted about a dirty towel issue, the hotel offered a $[redacted] food voucher, which we have no use for since we don't plan to eat or drink on-site. The towel provided was visibly unwashed, with numerous spots. Concerned about hygiene, especially during the ongoing pandemic, I presented pictures to the hotel staff and spoke with the manager, Amy Beghtol. While the staff was apologetic, this incident has marred our rare getaway without our children. I prefer not to switch hotels mid-stay but wanted Groupon to address the situation. Looking forward to a resolution from Groupon regarding this unsettling experience. Thank you. - T. Komadina

I have a query regarding the travel voucher to Kolberg offering full board and wellness at “Baltyk” on the Polish East Sea. We are looking to pay [redacted] euros for 2 individuals upon arrival on the 15th of August [redacted] for a 5-night stay. The issue is we are traveling with 3 adults and one baby. I am wondering if it would be feasible to avail the reduced rate for the third person, approximately [redacted] euros. Your prompt assistance in resolving this matter would be greatly appreciated. Please respond at your earliest convenience. Thank you, Sincerely, Sara S.

Hello, I recently purchased PNW float trips for my husband's birthday. We were excited about the rafting trip on the Skagit River, which is close to our home in WA. I tried to book the trip for Saturday the 16th, our only available day due to work and family schedules. Unfortunately, the company doesn't offer online booking, so I called and was directed to text a gentleman who was unavailable to talk. After multiple days of delay, he mentioned having difficulty finding a guide for our trip as he was in AK. Concerned by negative reviews citing similar issues, I am now requesting a refund to avoid further disappointment and inconvenience. We value our time and budget, and this has been a disappointing customer service interaction. Thank you for your assistance.

On June 30, I was notified about an unauthorized purchase on Groupon. Upon further review, I discovered multiple unauthorized purchases. I am urgently seeking a resolution to prevent additional charges and unauthorized transactions. Despite attempting to address the issue through Groupon's live chat, I have not received a response. I have initiated at least 3 customer support messages with Groupon but have yet to receive a satisfactory outcome. I am feeling very frustrated by this situation.

Good afternoon, I'm looking to send a piece of jewelry from Groupon as a gift to a friend. I'm having trouble finding the "gift" link on your site and the online chat isn't helpful. When I enter my friend's address for shipping, Groupon automatically sets the billing address to hers as well. This is my fourth unsuccessful try, and I might consider purchasing the jewelry from Amazon instead. Thank you, MK

On June 16th, I purchased a "Q Spa" deal at the Hilton through Groupon for $[redacted]. Unfortunately, when I attempted to receive the order confirmation, the page disconnected, leading me to repeat the process. During the reordering, I noticed the same spa offer with a $48.75 discount, prompting me to purchase that instead. Immediately, I received a confirmation for the purchase with order number 1[redacted]49-[redacted], valid for July 1st, [redacted]. Upon reviewing my bank account the next day, I noticed a duplicate charge: one for $[redacted].25 (the purchase I intended) and an extra $[redacted], which I disputed and successfully received a refund for. However, on July 9th, I found that my bank charged me $[redacted] again, claiming that Groupon had evidence supporting the original order. To clarify, I only acquired and utilized one "Q Spa" and never received the first purchase due to the technical issue. Therefore, I seek a prompt reimbursement as I should not be charged for an undelivered item. I urge you to verify with Hilton that only one Q Spa was used by both my husband and myself.

Since the beginning of the pandemic, I have faced issues contacting Groupon, affecting my access to several paid psychic readings due to my hearing impairment. Despite my frustrations, I recently engaged in a live chat to request refunds for the unresponsive psychics. While Groupon mistakenly bundled a handbag with past readings, I only require refunds for those and not the more recent unpaid readings. Although some psychics responded, I remain unsatisfied with their services. I no longer wish to pursue psychic readings due to persistent challenges in communication, but I appreciate their other services. I kindly request refunds via check instead of debit card, as advised by my banker. I seek clarity on the refund amounts at your earliest convenience, as the prolonged wait has caused significant inconvenience. Your prompt assistance is highly appreciated. Sincerely, Tessa

I purchased a discount voucher for admission to Northlandz in Flemington, NJ with order #1[redacted]36-[redacted]. However, I have been unable to access the Groupon voucher page for more than 24 hours. The voucher was for 2 adults at a total of $30. The webpage displaying the voucher remains inaccessible with the message: "Groupon is temporarily unavailable. Either because we're updating the site or because someone spilled coffee on it again. We'll be back just as soon as we finish the update or clean up the coffee. Thanks for your patience." Due to this issue, we had to buy tickets at the venue and no longer require the vouchers. Kindly refund my order ($30) as I was unable to access the voucher promptly. I intend to dispute the charge with my credit card company.

Hi, my name is Kamini L. I purchased a Groupon deal with the following details: Groupon Code: VS-BPZH-TFL5-RZ9S-GISH Security Code: 9E4927C64A I originally scheduled appointments for 5/7/22 and 28/7/22, and had to reschedule due to COVID-related issues. Victoria suggested moving the appointments to August given the circumstances, but now she is saying it's not possible. I'm confused about the conflicting messages and need assistance with getting a refund. Thank you.

I encountered two issues with my recent Groupon purchases. Firstly, I booked a hotel through Groupon for next week but the hotel has no record of my reservation. Despite that, I have already been charged over $[redacted]. Multiple chat sessions have failed to resolve the problem, and I was informed it will take 7 days to sort out, which isn't feasible due to the impending reservation. Secondly, while browsing the Groupon app for details on the hotel reservation issue, I noticed three additional unauthorized Groupon purchases totaling $[redacted] that were made on different dates. Although Groupon claimed I made these purchases, I can confirm that I did not authorize or buy these deals. I was promised a refund in Groupon credits, which is not acceptable to me. I insist on a full refund to the original credit card. I plan to report this to my credit card company. I urgently require a callback regarding the hotel booking or an immediate refund for that transaction.

I have two bookings for 31 July to 2 August, totaling 2 nights at the Leonardo Hotel London. Initially, I booked at the Leonardo Tower Hotel, but due to needing 2 rooms, I made a second booking. I realized that the second booking was for the Leonardo St Pauls, which was not clear from the confirmation email I received on 14 June with booking reference #1[redacted]57-[redacted]. The address was mentioned, but not the specific hotel name, causing my group to be split between two hotels 2.5 miles apart. The website was glitchy during booking, and my app incorrectly shows 5 bookings for 31 July. I contacted Leonardo Customer Services, who advised me to reach out to Groupon to resolve this issue. -Gordon S. [redacted]

I contacted Groupon about the gift cards promised for two Costco memberships I bought, one from Groupon and one from Living Social for my daughter. After an email response was delayed, stating they would reply within 24 hours, it has been two weeks since I heard back. Neither my daughter nor I have received the gift cards as specified. How can this be resolved? - Debra Bloomfield

Hello, I made an error with my vouchers for Blue Lotus Acupuncture in Sun City, Arizona. I bought one voucher initially for three acupuncture treatments and then later purchased two more for the same clinic. I was informed by Blue Lotus Acupuncture that I cannot use the additional vouchers unless they are for other people, as the first one was promotional. They advised me to seek a refund through Groupon. Could you assist me in obtaining a refund for Groupon voucher number VS-NPj1-54MX-2Z9T-71MY for $96.00 and voucher number VS-MFNL-25F1-V9Z9-VP76, also for $96.00, totaling $[redacted].00. Thank you for your assistance in this matter.

I purchased several suits, shirts, and ties from Groupon for my brother for our upcoming Family Reunion and Alaska cruise in July. Sadly, my brother passed away a week before our plans due to a massive stroke. I am trying to return these items for a refund, but I have not received any response to my multiple requests over the past few weeks. Additionally, I received a duplicate order of some women's clothing that I need to return and exchange for a smaller size. I have been unable to reach Groupon by phone despite numerous attempts, and my emails requesting assistance have gone unanswered. Please assist me with this matter. Thank you. Email: [redacted] Phone: [redacted].

"Il Plusnet, Hello, I have a voucher from Groupon for an R134A car air-conditioning service and re-gas from Manor Motor Company. The original price is £29.95, and the Groupon price is the same. The voucher needs to be used by 18/11/[redacted]. For booking, appointments are required. Please call 0[redacted] or email [redacted] and provide the Groupon Code. The service location is in Birmingham. The fine print includes details about surcharges for different types of gas and vehicle eligibility. The service takes about 1 hour and includes a full vehicle health check. Certain vehicles may require additional tests. The voucher must be used in a single visit. This offer is valid until 18/11/[redacted]. If you need to cancel, please refer to the terms provided. Take care of the environment and consider using our mobile app to redeem offers. If you need assistance, visit the Groupon website for more help. Thank you."

Subject: Refund Request for Air Conditioning Service Voucher Dear Plusnet, I have a voucher from Groupon for an R134A car air-conditioning service and re-gas at Manor Motor Company that I need to use by 18.11.[redacted]. The original price and the Groupon price are both £29.95. To schedule an appointment, I tried calling 0[redacted] and emailing [redacted], but unfortunately, my air con pump is faulty, so I could not have the service done. I request a full refund for the voucher. Please confirm the refund process at your earliest convenience. Thank you, S. Walji

I've tried numerous times to buy tickets for Bill Burr's stand-up comedy show. I selected two tickets, but when I proceeded to purchase and clicked on "buy now," an error message popped up stating the order exceeded the maximum, or I got redirected back to the main screen due to a time-out. Despite multiple failed attempts, I lost interest in buying the tickets. After checking my email, I was shocked to find multiple pending Groupon transactions for the same failed purchase. I discovered eight separate purchases on my Groupon account for the Bill Burr tickets, which I did not authorize. Currently, only four transactions are pending in my checking account, but I do not want the other four to go through. I am seeking an immediate refund or stop to the processing of the remaining transactions. I would like to be contacted directly at #[redacted] or via email to address this issue promptly.

Hello, I'm Parthvi. I purchased two adult New York Passes and attempted to use them during my trip to New York. However, they were consistently marked as invalid at places like The Edge, One World Observatory, Statue of Liberty ferry, Top of the Observatory, and others. Despite contacting Go City customer support for assistance, the passes still did not activate as expected, causing us inconvenience and additional payments at the attractions. Unfortunately, the passes were of no use during our trip, and now I'm seeking a full refund of $[redacted].10 from Groupon. I have not been able to reach Groupon's customer support, hence sharing my issue here. The unused and unexpired passes have been a disappointment, and I hope for a refund to be credited back to the same account it was debited from. Thank you.

I am requesting a $60 refund for a Groupon purchase on August 24 for a service at Impressive Smiles in Bethlehem, Pennsylvania. Although my checking account was charged the $60, I never received the Groupon coupon for the service. Upon visiting the Impressive Smiles location, they did not have a record of my purchase. I proceeded with the service and paid Julius Coke directly. I am now seeking a refund from Groupon. My name is Andi B. Smith, and I reside at [redacted] Shiloh Court, Allentown, PA, [redacted]. I can be reached at [redacted] or through my email at [redacted] I look forward to a swift resolution. Thank you.