I took Greyhound into Nuevo Laredo, Mexico on my way to Mexico City. The Greyhound stat...
GetHuman3097406's customer service issue with Greyhound from June 2019
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The issue in GetHuman3097406's own words
I took Greyhound into Nuevo Laredo, Mexico on my way to Mexico City. The Greyhound station is across the street from the Mexican bus station. We had a layover of about an hour. At the Mexican bus station I was approached by several men in plain clothes asking to see my visa and passport. One of them led me to the waiting room and asked what the purpose of my visit was and how much money I had on me. It was clear that these men were either from a local gang or cartel. It is negligent for Greyhound to put their customers in such a dangerous situation. The trip into mexico should be either non-stop or Greyhound should suspend the route until it is sure that customer safety is secured when having to switch busses or waiting out a layover in border towns.
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