Greyhound cancelled a bus pickup in my town today (**-**-**), stranding a VETERAN, ELDE...
GetHuman1934706's customer service issue with Greyhound from January 2019
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Name on ticket, Reservation number, Ticket number, Dates of Travel, Confirmation number, Destination, Email address on booking, Billing address, and Billing phone
The issue in GetHuman1934706's own words
Greyhound cancelled a bus pickup in my town today (**-**-**), stranding a VETERAN, ELDERLY man, with NO phone call to him!! This is unacceptable. When we contacted customer service, we were told that he will ONLY get a credit for another day? I understand that weather delays happen, but please tell me why NO ONE called him to let him know! This man served our country in Vietnam. I am a General Manager of the hotel he was staying at, and it was me who made the reservation. When I tried to speak to someone on the phone, I was disrespected and hung up on!! I'm ready to take this all the way to the Corporate office!! Someone needs to get back to me regarding this!! I plan on moving forward if I have no response directly from Greyhound.
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