Greyhound cancelled a bus pickup in my town today (**-**-**), stranding a VETERAN, ELDE...

GetHuman1934706's customer service issue with Greyhound from January 2019

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The issue in GetHuman1934706's own words
Greyhound cancelled a bus pickup in my town today (**-**-**), stranding a VETERAN, ELDERLY man, with NO phone call to him!! This is unacceptable. When we contacted customer service, we were told that he will ONLY get a credit for another day? I understand that weather delays happen, but please tell me why NO ONE called him to let him know! This man served our country in Vietnam. I am a General Manager of the hotel he was staying at, and it was me who made the reservation. When I tried to speak to someone on the phone, I was disrespected and hung up on!! I'm ready to take this all the way to the Corporate office!! Someone needs to get back to me regarding this!! I plan on moving forward if I have no response directly from Greyhound.
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Greyhound

Customer service issue
Reported by GetHuman1934706
Jan 10th, 2019 - 6 mons ago
I have an issue with Greyhound too
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Seen by 11 customers so far
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GetHuman1934706 started working on this issue
Jan 10th 3:17am