Do I have a Google* account? If yes, what is in it? I cannot follow your directions t...

GetHuman-ajdachsh's customer service issue with Google from March 2019

Help with my Google issue
The issue in GetHuman-ajdachsh's own words
Do I have a Google* account? If yes, what is in it? I cannot follow your directions that tell me to download the archive I created. Do I even need to do that (download) if I don't have a Google* account or anything in it, if I do? I do not want to lose what is in my own archive file nor my photos. I seem to have two identical email accounts. I want to keep one.
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Google

Customer service issue
Reported by GetHuman-ajdachsh
Mar 24th, 2019 - a mon ago
I have an issue with Google too
Fixed
Seen by 2 customers so far
Similar issue to 52198 others
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Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account
Timeline
GetHuman-ajdachsh started working on this issue
Mar 24th 10:15pm
GetHuman-ajdachsh indicated the issue is not fixed yet.
Mar 24th 10:17pm