I upgraded from google music to YouTube premium. It charged me for both google music an...

GetHuman1772733's customer service issue with Google from December 2018

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GetHuman1772733's next move: go to the Google help center.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1772733 will want to follow the link below to head to their help center. We will check on GetHuman1772733 later to make sure it's all set or try to help escalate.
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Before contacting them, items GetHuman1772733 may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman1772733's own words
I upgraded from google music to YouTube premium. It charged me for both google music and YouTube premium the next bill date. I would like to have the google music charge refunded to my account as I don’t have much money and have to save to buy anything.
GetHuman1772733 did not yet indicate what Google should do to make this right.
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Customer service issue
Reported by GetHuman1772733
Dec 16th, 2018 - 9 mons ago
I have an issue with Google too
Not resolved
Seen by 5 customers so far
Similar issue to 24035 others
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GetHuman1772733 started working on this issue
Dec 16th, 2018 9:36pm