is this google update a scam or is it from google

GetHuman-tomsengi's customer service issue with Google from December 2018

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The issue in GetHuman-tomsengi's own words
The problem: is this google update a scam or is it from google
GetHuman-tomsengi did not yet indicate what Google should do to make this right.
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Google

Customer service issue
Reported by GetHuman-tomsengi
Dec 12th, 2018 - 9 mons ago
I have an issue with Google too
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Seen by 21 customers so far
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Timeline
GetHuman-tomsengi started working on this issue
Dec 12th, 2018 8:57pm