I had a charge to my bank account from Google that was not done by me and my bank needs...

GetHuman1041425's customer service issue with Google from August 2018

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Help with my Google issue
GetHuman1041425's next move: find and follow the right step-by-step guide.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1041425 will need to dig through the advice provided by Google, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1041425 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Google has better answers for you: Google Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman1041425's own words
I had a charge to my bank account from Google that was not done by me and my bank needs the info from the purchase to get me refunded, what info do you need from me?
GetHuman1041425 did not yet indicate what Google should do to make this right.
I have an issue with Google too
How GetHuman1041425 fixed the problem
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Google

Customer service issue
Reported by GetHuman1041425
Aug 27th, 2018 - a yr ago
I have an issue with Google too
Fixed
Seen by 5 customers so far
Similar issue to 5895 others
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Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account
Timeline
GetHuman1041425 started working on this issue
Aug 27th, 2018 2:07pm
GetHuman1041425 indicated the issue is not fixed yet.
Aug 27th, 2018 3:28pm
GetHuman1041425 indicated the issue is not fixed yet.
Aug 28th, 2018 11:43am