google called on phone gave me a new * this is not me but a hacker what next

GetHuman855882's customer service issue with Google from July 2018

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Help with my Google issue
GetHuman855882's next move: find and follow the right step-by-step guide.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman855882 will need to dig through the advice provided by Google, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman855882 can let us know if they help or not.
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The issue in GetHuman855882's own words
The problem: google called on phone gave me a new * this is not me but a hacker what next
GetHuman855882 did not yet indicate what Google should do to make this right.
I have an issue with Google too
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बेहतर परिणामों के लिए, कम से कम 100 अक्षर लिखें
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Google

Customer service issue
Reported by GetHuman855882
Jul 8th, 2018 - a yr ago
I have an issue with Google too
Fixed
Seen by 3 customers so far
Similar issue to 3365 others
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Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account
Timeline
GetHuman855882 started working on this issue
Jul 8th, 2018 3:39pm
GetHuman855882 indicated the issue is not fixed yet.
Jul 8th, 2018 3:39pm