Hi dear Google Play*I have a big issue with the game app Empire War: Age of Heroes.*I h...

GetHuman-hjorturh's customer service issue with Google Play from January 2019

7 views
 | 
18697 similar
 | 
0 following
Help with my Google Play issue
First: share to improve GetHuman-hjorturh's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-hjorturh's next move: call Google Play.
The best way to get your problem resolved is to tap the button below to start calling Google Play. We will check on you later to see if it's fixed or needs to be escalated.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-hjorturh may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman-hjorturh's own words
Hi dear Google Play*I have a big issue with the game app Empire War: Age of Heroes.*I have an account there under my email *****@***.com and my issue is that the game is loaded with bugs that never get fixed. I have spent an insane amount of money in this game but there always some issues with the game: *a) They have events that don't start on time so that messes up the players's schedule. *b) They have mounts that you can make for heroes and it is insanely difficult to get strong mounts, they make it so insanely difficult so that we spend more money to get more mounts. It is an endless vicious cycle. *c) You can forge weapons for the materials you can buy. The materials are very expensive and the game makes it very hard for you to make a strong weapon even though you have spent a ton of money on the material. This also ends in a vicious cycle for the players.*d) I have killed enemies' armies (opponent players) and they have reimbursed my opponent but not me. I am buying gold to make my attacks stronger but no reimbursements for that gold.*e) the weapons you forge have stopped working like they should and they game does very little to fix such issues. They ignore players demands for a fix by simply saying there is nothing wrong. *The bugs and issues are endless. I am paying a huge amount of money to play this game but all these bugs and issues have made it impossible for me to enjoy it any more because the developers do nothing when we the customer air our concerns.*I will stop wasting my time on this game and I demand a refund for the money I have spent the last months on this game. You can see on my email *****@***.com that the amount is massive. The only way to see change is by asking for refund, I hope other players in this game do this as well. Because this issue with the game is very severe. It could so easily be a great game if the developers didn't ignore all the issues and all the bugs.*I hope for a positive answer from you and I hope to keep a good relationship with Google Play through other games that I will play instead.*Kind regards,*Hj*rtur T. Halld*rsson
GetHuman-hjorturh did not yet indicate what Google Play should do to make this right.
I have an issue with Google Play too
How GetHuman-hjorturh fixed the problem
We are waiting for GetHuman-hjorturh to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Google Play customer problems.
How Do I Report Unauthorized Charges on Google Pay?How Do I Dispute Google Play Charges?Is it possible to get technical support from Google Play?How do I update my account and billing information on Google Play?
Do you have a customer issue as well?
We can help you get Google Play's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Google Play issues too?
Get tips from pros & other customers, and get it handled faster:
बेहतर परिणामों के लिए, कम से कम 100 अक्षर लिखें
यह ईमेल पता मान्य नहीं है
Follow this issue
See how GetHuman-hjorturh fixes it.
यह ईमेल पता मान्य नहीं है

Google Play

Customer service issue
Reported by GetHuman-hjorturh
Jan 9th, 2019 - 9 mons ago
I have an issue with Google Play too
Not resolved
Seen by 7 customers so far
Similar issue to 18697 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-hjorturh started working on this issue
Jan 9th 1:42pm