Hi dear Google Play*I have a big issue with the game app Empire War: Age of Heroes.*I h...

GetHuman-hjorturh's customer service issue with Google Play from January 2019

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The issue in GetHuman-hjorturh's own words
Hi dear Google Play*I have a big issue with the game app Empire War: Age of Heroes.*I have an account there under my email *****@***.com and my issue is that the game is loaded with bugs that never get fixed. I have spent an insane amount of money in this game but there always some issues with the game: *a) They have events that don't start on time so that messes up the players's schedule. *b) They have mounts that you can make for heroes and it is insanely difficult to get strong mounts, they make it so insanely difficult so that we spend more money to get more mounts. It is an endless vicious cycle. *c) You can forge weapons for the materials you can buy. The materials are very expensive and the game makes it very hard for you to make a strong weapon even though you have spent a ton of money on the material. This also ends in a vicious cycle for the players.*d) I have killed enemies' armies (opponent players) and they have reimbursed my opponent but not me. I am buying gold to make my attacks stronger but no reimbursements for that gold.*e) the weapons you forge have stopped working like they should and they game does very little to fix such issues. They ignore players demands for a fix by simply saying there is nothing wrong. *The bugs and issues are endless. I am paying a huge amount of money to play this game but all these bugs and issues have made it impossible for me to enjoy it any more because the developers do nothing when we the customer air our concerns.*I will stop wasting my time on this game and I demand a refund for the money I have spent the last months on this game. You can see on my email *****@***.com that the amount is massive. The only way to see change is by asking for refund, I hope other players in this game do this as well. Because this issue with the game is very severe. It could so easily be a great game if the developers didn't ignore all the issues and all the bugs.*I hope for a positive answer from you and I hope to keep a good relationship with Google Play through other games that I will play instead.*Kind regards,*Hj*rtur T. Halld*rsson
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Google Play

Customer service issue
Reported by GetHuman-hjorturh
Jan 9th, 2019 - 9 mons ago
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Jan 9th 1:42pm