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Before contacting them, items GetHuman-chergarc may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman-chergarc's own words
My grandson, age *, somehow made * charges in Google play. One for *.** .and one for**.**. This was definitely in error. Please reverse the the charges or let me know what i need to do to remove the charges. *Thank you
GetHuman-chergarc did not yet indicate what Google Play should do to make this right.
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How GetHuman-chergarc fixed the problem
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