General Motors Customer Service Issues

It has been a month since my car stopped starting. Initially, my vehicle was working perfectly. The trouble began when my key broke in the ignition and remained stuck for three days. A friend removed it by drilling out the cylinder, which meant I had to start the car with a screwdriver. One day, while trying to start the car with pliers, the tool accidentally touched the control module under the ignition, causing a spark. Since then, the car has not started at all. Despite replacing the control module, ignition switch, and cylinder, the car still won't start. A locksmith programmed the module and provided a new key, but it didn't help. I have also replaced any blown fuses, but the only response I get is a clicking sound, with all lights turning off when I attempt to start the car.

I own a [redacted] Chevrolet Silverado that I custom ordered. Since the beginning, I've encountered various issues with the vehicle. Initially, the tailgate would open unexpectedly, causing me to lose tools on the highway. Recently, I've noticed a knocking noise, indicating bad pushrods. I have been a loyal General Motors customer since I was 17, with multiple family members who have worked for the company over the years. Despite my dedication, I have faced significant problems with my Silverado within a few months of receiving it in December [redacted]. My vehicle is financed through General Motors. I would like to trade it in for a different General Motors model as I cannot afford to continue dealing with these ongoing issues. My loyalty to General Motors runs deep, and I hope for assistance in resolving this issue so I can continue supporting the brand.

Hello, I hope this message finds you well. I am writing to express my disappointment with the customer service I have received regarding a claim that dates back to March with claim number 9-[redacted]. The issue pertains to my [redacted] Chevy Equinox and the rear seal problem that was not covered under the [redacted] Equinox recall. Initially, Aaron handled my case in February [redacted], but failed to return my calls and emails for 2 months. Subsequently, my case was transferred to Tyler Richards in June, who also has not been responsive to my numerous phone calls and emails. Despite efforts to escalate my case with GM Customer Service, there has been no progress. Even utilizing the recommended app for updates has been fruitless. Unfortunately, the timing chains also need replacement, amounting to an additional $[redacted] to $[redacted] expense for the same vehicle with only [redacted],[redacted] miles. Regrettably, this experience has led me to reconsider future purchases from GM due to the subpar product quality and customer service. I am hopeful for a response, as communication from GM representatives has been lacking.

I purchased a used [redacted] Enclave, and unfortunately, it has been a nightmare. Various components have failed, leading to costly repairs such as a transmission replacement. Currently, I am dealing with issues regarding the starter, water pump, airbag, driveshaft, and windshield motor. This list doesn't even cover everything. I am exploring legal options to hold you accountable, either through a lawsuit or by sharing my experience publicly. The apparent intentional design flaws that result in frequent breakdowns seem unethical and aimed at coercing customers into buying new vehicles. This practice should be prohibited. It's time for consumers to demand transparency and fairness. Perhaps a class-action lawsuit with a jury could address these widespread concerns. Imagine being in my shoes; it's frustrating. I will dedicate my efforts to shedding light on these practices. I have come across multiple complaints about [redacted] Enclaves, with some individuals opting to scrap them due to the constant and expensive repairs.

I had an extremely disappointing customer experience at Rice Buick GMC in Knoxville, TN. Despite years of being satisfied, a recent issue with our car's air conditioner was mishandled. After spending over $10,[redacted] with them, the problem recurred shortly after being "fixed." Stranded with young children in scorching heat, we had to seek help at Hilton Head GMC while Rice denied responsibility. After a $[redacted] charge, Rice offered a mere $[redacted] credit for future services, which is unacceptable to us. The cracked hose issue, caused by Rice's poor repair, was confirmed by Hilton Head GMC's General Manager. Despite reaching out to Rice's management, no response was received. We demand a refund for the repair costs and better treatment after years of loyalty. I am deeply unsatisfied with how we've been treated and urge for a prompt resolution from Rice Buick GMC.

Hello, my name is Monica T. I had my check engine light on in April and took my car to Turan Foley on May 31, [redacted]. I picked it up on June 11, [redacted], after paying $[redacted]. However, the check engine light came back on while driving on highway 49. After some delays, I got the car back on June 30, [redacted], with the supervisor Mr. Wayne K. assuring me there would be no more issues. Unfortunately, the car broke down when I took it out of town. Now, I need a loaner car and had to pay out of pocket despite Turan Foley saying the issue was fixed. I paid $[redacted] for this repair and would like answers on why I can't get a loaner from Turan Foley. I also seek reimbursement for the $[redacted] paid on June 11, [redacted]. I appreciate Mr. Wayne K.'s help, but I feel more could have been done. Thank you, hoping for a response.

I purchased a [redacted] HD Silverado Diesel from Paradise Chevrolet in Temecula, California in [redacted]. One year later, in March [redacted], I had to replace the smog sensor in the DEF tank for $[redacted]. Now, two years later, the same repair is needed again, and I had it replaced with an original GM part. Upon researching, it appears to be a recurring issue and a defect on GM's part. I am wondering if this smog problem is covered by GM, as it is challenging for the average person to afford spending $1,[redacted] every two years on the same issue. Being 76 years old and a lifelong Chevy enthusiast, I am also a member of the Chevy Truck Legends Club. I would appreciate any assistance GM can provide to address this ongoing problem. Thank you. Floyd H.

I owned a [redacted] Encore Preferred car, which had hands-free calling built into the system. Recently, I upgraded to the [redacted] Encore Preferred model as advised, but I have encountered numerous issues. The hands-free calling now requires the use of Bixby for calls, a feature not mentioned in the manual or by the salesperson during the switch. I am incredibly dissatisfied with this sudden change since I prefer not to use Bixby and even had it removed from my phone. I feel misled since voice command was a selling point I valued and expected to have in my new car. I am frustrated and considering escalating this issue with the company. It took multiple attempts and discussions with various departments to find out why this change occurred. I researched Bixby and do not appreciate its data tracking capabilities. I am eagerly seeking a satisfactory resolution or an apology for the lack of transparency in this matter.

I purchased a [redacted] Chevy Equinox about 3 weeks ago, and 3 days ago, the driver's screen went blank suddenly. After scheduling an appointment with the local service department, they diagnosed it as a faulty "cluster." Unfortunately, they can't find the parts to fix it. How can vehicles be produced without having the necessary parts for repairs? This is a [redacted] model, not an old car. The service department mentioned it's not a safety concern for now. This is my second GM vehicle after being a Ford customer for 30 years. My [redacted] Equinox had no issues, which is why I bought another one. While I understand parts can malfunction, it's puzzling to sell cars without having parts for repairs readily available. What if this turns into a safety issue? They don't have an estimated time for the part to arrive. It's disappointing that after just 3 weeks, the vehicle is considered defective with no repair in sight.

In March [redacted], I bought a [redacted] Chevrolet Trax with only around 13,[redacted] miles from CarShop. Since then, I have experienced multiple issues including replacing all tires in January [redacted]. Last year, front end issues started, followed by a whistling noise in June [redacted]. Firestone identified rear caliper brake issues, replacing them twice in July. Despite this, the "Service Brake Assist" light has been on for nearly three weeks, leading to a complete brake failure recently. After replacing the rear caliper again, the problem persists. Firestone mentioned a vacuum pump backorder issue, supposedly common with GM vehicles, with only 32,[redacted] miles on mine. Despite canceling an extended warranty and spending $[redacted] in the last month, this ongoing brake problem seems beyond normal wear. Seeking immediate assistance, I plan to contact another Chevrolet dealer in Pittsburgh, PA.

We recently leased a Bolt and quickly received a recall notice via email advising us not to charge the car overnight due to potential fire hazards. The recharge capacity has decreased by at least 10%, posing a fire risk, which is not what we expected when purchasing the vehicle. We have been long-time customers of General Motors, owning multiple GM vehicles from Seacoast Chevrolet. We would like to exchange the Bolt for a non-electric vehicle of equal or better value without any penalties. The dealership needs to address this safety issue that wasn't disclosed at the time of purchase. I have reached out to Seacoast Chevrolet but have not received a call back. My name is Jason Einbinder, and my contact number is [redacted], email [redacted]. The Vin is [redacted], leased 7/27/[redacted], Bolt EUV [redacted].

I was expecting a phone call from a senior advisor today regarding Case #9-[redacted], but no one reached out. I own a [redacted] Chevrolet Silverado experiencing persistent issues with the check engine light displaying code P050D for the past three months. Despite visiting multiple dealers and non-dealers, there is no consensus on the problem. Suggestions vary, with some recommending injector replacement, yet one dealer was hesitant to replace them all. I have tried cleaning the carbon from the intake manifold and replaced the engine control temperature sensor to no avail. The latest dealer proposed replacing all injectors for a fee, but with only 52,[redacted] miles on a [redacted] vehicle, I am hesitant to cover the entire cost. Research indicates that GM may have injector problems. Any assistance in resolving this issue would be greatly appreciated.

I was unexpectedly charged $99.95 by Serrra Whelan Chevrolet in Sterling Heights, Michigan, for a 4-wheel alignment service I did not authorize. Despite signing the final bill due to a home issue, I did not agree to or request this service. The dealership now seems to push for unnecessary services, suggesting replacement of my front and rear rotors and pads, which were recently replaced 2,[redacted] miles ago on my [redacted] Impala with 76,[redacted] miles. I value honesty and fair treatment for all customers, especially being an 85-year-old retired GM employee who wishes the best for GM.

I own a [redacted] Chevrolet Duramax that I cherish and plan to keep for a long time. It is all factory, and I have no plans to make any modifications. I am considering adding a lift pump like Kennedy, Fass, or Air Dog to benefit the truck. I would appreciate an engineer's viewpoint on this. With the abundance of online information, I'm uncertain about what is accurate and what is not. Any guidance you can provide would be greatly appreciated. My local GM dealer is honest and provides good service, but they are not engineers. Thank you in advance for any insight you can offer.

Dear Sir, I am the proud owner of a Chevrolet Impala in Korea. In September [redacted], I purchased the car and recently encountered an issue with the air conditioner. Despite reaching out to the Ilsan Maintenance Office in Kyeonggi-do on September 10, [redacted], I was informed that the required parts wouldn't be available until October. Seeking clarification, I contacted GM Korea's customer center, but the answers provided by the counselor were inadequate. After requesting a call back from the service manager, I have yet to receive a response after 10 days. I simply seek answers to the following three questions: 1. Is it standard practice for repairs to take up to a month during the warranty period, causing inconveniences to customers? 2. Is GM Korea's current customer service policy reflective of industry norms? 3. Can companies operating at this level sustain their business in Korea with such practices? I am escalating this matter directly to GM headquarters as I have been unable to reach the service manager and have not received any response to my inquiries. Please address this issue promptly. Best regards,

Hello, As the owner of a Chevrolet Impala in Korea, I encountered an issue with my air conditioning in September [redacted]. Despite seeking repairs at the Ilsan Maintenance Office in Kyeonggi-do on September 10, [redacted], I was informed that the necessary parts would not be available until October, causing inconvenience. I attempted to seek clarification from GM Korea's customer center but found unsatisfactory responses. After requesting a callback from the service manager, I have not received any communication in over 10 days. I have three key questions regarding this situation: Is it standard for repairs within the warranty period to take approximately one month, causing inconvenience to customers? Is the current customer response policy of GM Korea considered acceptable? Do you believe that companies of this caliber can maintain their operations in Korea with such service standards? I have reached out to GM directly as I have been unable to obtain contact information for the service manager at GM Korea and have not received a response to my phone inquiries. I am seeking urgent resolution at the headquarters level.

I am writing about the incident at the GM Dealership in Lawton, Oklahoma. The GM Manager was heard loudly walking through the open floor, shouting discreditable insults at the Finance Sales Manager. The words used were extremely harsh and degrading to all customers and employees present. I suggest that the Human Resources Equal Opportunity Department promptly investigate this issue. Accountability for this unprofessional behavior by the GM employee is necessary. It is essential for your chain of leadership to conduct an investigation into ethical and moral responsibilities. The GM Manager's leadership behavior is concerning and his lack of moral judgement towards staff is evident. Please handle this matter discreetly, as I do not seek any retaliation for witnessing such unprofessional conduct by the GM Manager.

I bought a [redacted] GMC Acadia from a private seller last year and have been enjoying it. Unfortunately, after heavy rain recently, the sunroof and moonroof leaked water into the car's electrical system causing various damages. The car now needs a jump to start, runs rough, the lift gate doesn't work, and the DVD player between the sunroof and moonroof is damaged from water. GMC is aware of the sunroof issue but didn't issue a recall, only a Technical Bulletin to dealerships. I can't afford the repairs on my $[redacted] monthly budget and would like GMC to acknowledge the problem and cover the necessary fixes.

I have been experiencing persistent diesel exhaust sensor issues with my [redacted] Chevy Colorado DuraMax diesel. The problem has led to multiple visits to Chevy dealerships in Michigan (Milford, New Hudson, and Sandusky), Florida (Punta Gorda), South Carolina (Myrtle Beach), and Virginia (Fredericksburg and Winchester). The pinpoint of the issues relate to either the 'Check engine' light or a warning message indicating 'Diesel exhaust fluid quality poor'. While GM intervened and covered the repairs at certain locations like Chevy dealers in Florida and Sandusky, MI about a year ago, my recent visits did not receive the same assistance. This ongoing problem, which commenced shortly after my purchase and a GM recall, has caused me significant inconvenience, including unexpected expenses during travels. My most recent visit to Malloy Chevrolet in Winchester, VA shed light on the sensor system, although the recurring failures remain a concern. I urge you to review the repair history given that each Chevy mechanic should have access to the relevant information. The VIN # is 1GCPTCE18H[redacted].

I recently experienced the low coolant light coming on in my [redacted] Silverado [redacted] HD with a Duramax engine while driving on the interstate. With only 28,[redacted] miles on it, I took it to Blaise Alexander in Philipsburg, Pennsylvania. They checked for leaks, topped off the coolant level, and identified a faulty sensor in the coolant recovery tank. However, they couldn't explain where the coolant went and refused to cover the issue under warranty. General Motors should address these recurring problems with the coolant recovery tanks in Silverado and Sierra models with Duramax engines as they are crucial for the engine to function properly. The lack of support from GM on a known issue is disappointing, and it has me reconsidering my loyalty to the brand due to their poor warranty service.