GameStop Customer Service Issues

My husband, J. W., purchased a refurbished PS4 with a 4-game bundle on Cyber Monday. We received the games but not the system. In my previous email, I inquired about the missing PS4. I would appreciate receiving the console promptly or a refund. I hope this clarifies how GameStop can assist us in resolving this issue. Thank you.

I need assistance with a recent canceled order. Last Thursday, I canceled it and was informed I would receive a refund within 2 days. After contacting them again, they assured me I would get the refund on the same day. However, I have not received the money yet. I would appreciate a resolution today as I need the funds urgently. If the refund is not processed today, I will escalate the matter, as it is frustrating to be given conflicting information without any refund in sight.

I contacted customer service yesterday and I am still awaiting a response. I purchased a PS4 for my husband for Christmas, but I suspect I entered the wrong email address as I have not received any order confirmation. Despite this, the payment has been deducted. I recall the expected delivery date being Monday, December 2nd, yet it's now the 3rd and there is no sight of the package. I fear that the incorrect email I provided may have allowed someone else to manipulate the shipment details. I need assistance promptly as I intended to surprise my husband with this gift before we leave for the holiday break.

I purchased a PS4 Pro Call of Duty bundle online using my credit card. I was eagerly awaiting the confirmation email to pick it up at the store, but after 40 minutes, my order was canceled. I tried to repurchase it, but my credit card was declined. Upon contacting my bank, I learned that my funds were frozen and they need authorization from GameStop to release them back to me. Unfortunately, I missed out on the opportunity to buy the PS4 Pro for $[redacted]. It has been 3 days now, and I am still waiting for my refund.

I purchased two Game Stop Gift Cards, each valued at $[redacted]. Upon attempting to use them at a Game Stop store, I discovered the balance was zero. The cards were not in my possession when I bought them, and I later noticed the scratch-off was tampered with. While I'm not anticipating a refund, I would appreciate assistance if the cards were used without my consent. Could you provide information on the individual who fraudulently took $[redacted] from me by possibly redeeming the cards online? Thank you. - E. Astrich

I'm frustrated that my order from GameStop was canceled, but my $[redacted].99 payment through PayPal was never refunded. I've tried contacting GameStop and PayPal multiple times. PayPal mentioned the money is being held by GameStop. It's been nearly a month, and I have no idea where my money is. I'm tired of waiting on long holds and feeling so fed up with the situation. I'm disappointed with the poor customer service experience I've had with GameStop.

I recently reached out to GameStop's customer service through their website about an issue with my online order. I received a prompt response indicating my Xbox [redacted] system order was on hold due to being out of stock. I inquired about potentially receiving a similar item that was in stock at the same price as I had paid, but I am yet to receive a response following my follow-up emails. My situation is now at a standstill where I may need to cancel my current order, risking not finding another available system for my son in time for Christmas. I am simply hoping to switch to the in-stock Xbox [redacted] system with a wired controller for the same price to avoid further delays. I believe this request is reasonable given the circumstances. Thank you for your attention GameStop. Dawn Cox

I haven't received my package yet. I have been attempting to contact the online order call center for days, waiting on hold for over 4 hours to no avail. Despite visiting the store, they were unable to assist, directing me back to the online order department. I have diligently followed your instructions to wait for 3 days after the package was marked as delivered, checked with family and neighbors, but the package remains missing. I kindly request either a refund or a replacement. I prefer a store pick-up option, if feasible, or delivery as an alternative.

I purchased two $[redacted] Steam gift cards that were activated in-store. However, when I tried to use them, it showed they were already redeemed. I am now out $[redacted] and unsure if I can recover it. I visited the store to request a refund, but the employee mentioned that due to the scratched off codes, they cannot verify if they were used. With Christmas approaching, this loss is particularly challenging for me.

I went to the Danbury, CT store to pick up my preorder, but it was sold. The clerk mentioned there's only a 48-hour hold policy, which I wasn't aware of as I don't live nearby. The clerk with green hair walked away while I was explaining this. I decided not to purchase the $60 Xbox money card I had intended to buy and requested a refund for my preorder. The customer service was rude and disappointing.

I utilized my GameStop Pro account to purchase a 3DS game that was unavailable at my local store. I opted for the digital version instead of a physical copy, and I was informed it would be delivered. Despite this, over two months have passed, and I have yet to receive the game. During a recent visit to the store, I was advised to contact customer service and provide them with the necessary details. I paid over 30 dollars for the game and would appreciate assistance in obtaining it.

I experienced awful service during the holiday shopping season. The staff members were rude, did not assist me, and refused to look up my son's GameStop card using his phone number. I felt embarrassed by the way we were treated. Even my sister, who was visiting from out of town, couldn't get any help. The receipt number is [redacted] and John is mentioned on receipt [redacted]/01. I have been a loyal customer at your stores for years, but after this experience, I am unsure if I will return. Providing rude and unhelpful service is not the way to retain customers.

I need your assistance with an online order I placed with your store. Niteline claims they delivered my parcel to my workplace, but I have not received it. Despite my calls, they continue to assert that they delivered it, but there is no correct signature on the parcel. I am extremely anxious and stressed because this item is a Christmas gift for my son. Order Number: [redacted] Shipment Date: 6-12-19 Shipment Number: [redacted] Tracking Number: [redacted]8 I am eagerly awaiting your response to address and resolve this issue. - Monika

Dear sirs, good evening, On November 5, [redacted], I made a purchase at your store in Calypso Commons at [redacted] Vineland Road. I was assisted by Pedro, who informed me that the product was not in the store but assured me I could pick it up on Friday, the 8th, once paid for. The total amount of the purchase was $27.94. Since I do not live in the USA and was traveling on the 10th, he guaranteed me it would arrive in time. Afterwards, I received an email stating the product would arrive on the 11th, when I wouldn't be there. I went to the store, and they promised to refund the money to my credit card, but to date, it hasn't happened. The order number is [redacted] [redacted]/00. Please assist me with this matter. I await your response.

I bought an Xbox [redacted], a game, and a product replacement plan at Gamestop on Black Friday. I got the game but not the system. After waiting for over two weeks, I inquired about the system arriving by Christmas as it's a gift. Gamestop then informed me of an inventory mistake and canceled my order, promising a refund. I am still fighting for the refund of the replacement plan. Meanwhile, I am bombarded with emails from Gamestop advertising Xbox 360s at double the price. Had I known, I could have found a better deal elsewhere. I am seeking a resolution - a shipped system or compensation for the replacement plan.

I bought an Xbox [redacted] and a game during the Black Friday sale at Gamestop. Despite receiving the game, I never got the system. After waiting over 2 weeks, I reached out via email to inquire about the delivery, stressing that it was a Christmas gift. To my disappointment, Gamestop informed me that my order had been canceled due to an inventory mistake and promised a refund for the system. However, I am currently struggling to get a refund for the product replacement plan. To make matters worse, Gamestop keeps bombarding me with emails about Xbox 360s being in stock, but at double the price I originally paid. If they hadn't misled me with their false promotion, I could have found a better deal elsewhere.

A friend purchased a $50 digital card from GameStop for my birthday gift. Unfortunately, the order was canceled, and he has not received a refund yet. I believe it is important to resolve this matter promptly. The email used for the purchase started with "jordanwunschel." I kindly request assistance in facilitating the reimbursement for the canceled order. Thank you.

I want to share my experience at the GameStop located at [redacted] White Plains Rd in Bronx, NY [redacted]. Today at 6:30 p.m., I encountered an employee named Peter Dejesus who rudely denied my request for service despite presenting three valid forms of identification - my Texas ID, Veterans ID, and military ID. I had used the same IDs for a trade-in just a week ago at this very store without issue. When I requested to speak to the store manager, Peter refused and even called the police instead of addressing the situation appropriately. The police informed me that they couldn't intervene and advised me to contact [redacted] to file a complaint ([redacted]0). This unfortunate encounter has left me feeling disrespected and unwelcome in a store I have frequented as a loyal customer and veteran. If you need more information, please don't hesitate to reach out to me at [redacted] or email me at [redacted]

Hello, I wanted to share a recent experience at your GameStop located at [redacted] White Plains Rd in Bronx, NY at 6:30 pm. Today, an employee named Peter Dejesus refused my three forms of identification: a Texas ID, a Veterans ID, and a military ID. I had used the same IDs for a trade-in just a week ago at the same store without any issues. When I requested to speak with the manager who had accepted my IDs previously, Peter declined and was quite impolite. Instead of verifying with the store manager, he threatened to have me leave. When I asked again for the manager, he called the police and behaved unprofessionally. The police explained they couldn't intervene in this matter and suggested I contact [redacted]. I have filed a complaint with the number [redacted]0. This kind of treatment is unprecedented for me at GameStop and as a loyal customer and a Veteran, I am disturbed by this encounter. I may reconsider visiting any GameStop locations in the future. If you need further details, please contact me at [redacted] or email me at [redacted]

I attempted to purchase an Xbox gift card from GameStop's online store using their gift card, but each time the transaction is declined. I reached out to GameStop via email, and after 13 days, I finally received a response explaining that the gift card does not cover taxes, which is why I cannot proceed with the order. I then used my AMEX card to try again, but the transaction was declined once more, and my AMEX card was charged twice for the remaining balance of my order. Interestingly, the GameStop gift card was not charged. It has been challenging to get in touch with GameStop customer care.