Can I exchange a paid carry-on bag for a checked bag

GetHuman-rangelbe's customer service issue with Frontier Airlines from December 2018

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The issue in GetHuman-rangelbe's own words
The problem: Can I exchange a paid carry-on bag for a checked bag
GetHuman-rangelbe did not yet indicate what Frontier Airlines should do to make this right.
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Frontier Airlines

Customer service issue
Reported by GetHuman-rangelbe
Dec 13th, 2018 - 10 mons ago
I have an issue with Frontier Airlines too
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Seen by 5 customers so far
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Timeline
GetHuman-rangelbe started working on this issue
Dec 13th, 2018 5:12pm