There’s a Josephine Williams spammer who has hacked my Facebook account via messenger a...
GetHuman-rubydew's customer service issue with Facebook from March 2019
Help with my Facebook issue
First: share to improve GetHuman-rubydew's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-rubydew's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-rubydew will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-rubydew can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-rubydew may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-rubydew's own words
There’s a Josephine Williams spammer who has hacked my Facebook account via messenger at first. *I don’t have any notifications turned on and she’s still there.*It looks like she made a duplicate fb account. I don’t know what to do other than delete everything and quit fb. Her name is known as a spammer online. Please advise. Thank you.
GetHuman-rubydew did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-rubydew fixed the problem
We are waiting for GetHuman-rubydew to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.