Hello, this is Madison Reilly and I am emailing you because I purchased clothes from yo...

GetHuman3025860's customer service issue with Fabletics from June 2019

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The issue in GetHuman3025860's own words
Hello, this is Madison Reilly and I am emailing you because I purchased clothes from your company I believe back in November. The website said I can sign up for VIP for free and I saw nothing indicating I would be charged every month. After the clothes came in I did not like how they fit and did not plan on buying from fabletics again. I then saw I had gotten charged **.** in December so I called to cancel my membership. The lady on the phone said I still had points or something on my account I could use so I should not cancel and I wasn’t sure what she meant but I wanted to cancel my membership regardless due to the outrageous prices I had been charged. My account should have been cancelled but I just found out I have been charged every month since, including this month of May. I have not even been on the website since I bought clothes once a long time ago. I blamed my self for missing the fact that I would be charged the first time (even though it was not made apparent at all at checkout or in the VIP description) but after I called to cancel I should not have been charged ever again. I am very very upset as this is a lot of money to me, and I am currently trying to work my way through college. I had called to cancel it and was told it would be canceled and nothing was fixed. I work in retail and this is not right, I feel like I have been scammed and I just want a refund, thank you.
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Customer service issue
Reported by GetHuman3025860
Jun 3rd, 2019 - 5 mons ago
I have an issue with Fabletics too
Not resolved
Seen by 5 customers so far
Similar issue to 621 others
0 customers following this
GetHuman3025860 started working on this issue
Jun 3rd 5:20pm
GetHuman3025860 indicated the issue is not fixed yet.
Jun 4th 9:51am
GetHuman3025860 indicated the issue is not fixed yet.
Jun 5th 12:39am