The decorative snow globe I bought had a chip on the bottom and the FAO golf plate was...

GetHuman1725831's customer service issue with FAO Schwarz from December 2018

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The issue in GetHuman1725831's own words
The decorative snow globe I bought had a chip on the bottom and the FAO golf plate was even lifted off the globe. The worst part is the entire inside village Is completely crooked and not secured to the bottom and you can see wires coming out of it. I bought in NY airport and realized this when I opened it when I got back in Texas. I would like a replacement sent.
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FAO Schwarz

Customer service issue
Reported by GetHuman1725831
Dec 10th, 2018 - 10 mons ago
I have an issue with FAO Schwarz too
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Seen by 4 customers so far
Similar issue to 12 others
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Timeline
GetHuman1725831 started working on this issue
Dec 10th, 2018 4:17am