I am an Etsy seller I would like to report a buyer who has been acting a little suspici...

GetHuman-kasiakoz's अगस्त २०२१ से Etsy ग्राहक सेवा जारी

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I am an Etsy seller I would like to report a buyer who has been acting a little suspiciously. **I might be a little paranoid and this person might simply not be terribly tech savvy, but …**They placed an order in my shop on Saturday, ** of August, and then the following Monday morning requested a refund which we of course obliged. **The reason they wanted to cancel their order was that they did not realise at first the cost of shipping and they deemed it as far too high. **As I have mentioned we did cancell and refunded their order straight away, but also let her know that in fact the shipping price was incorrectly stated in the first place and it had been adjusted since. *In response, the customer messaged that because now the shipping charge was lower they wanted to buy the item again. Shortly after they messaged again to say that the item was sold out. We checked immediately and as it was not the case we screen shot the item to show the buyer that there were four of these items in stock. *There was no reply until the next day. The buyer messaged to say that this is not what they had ordered, what they ordered, they said was in fact already sold. But the customer still requested a refund. **Im not sure if this is just a case of somebody not quite knowing how to navigate Etsy or is there something more sinister behind it. **Do you think you could possibly look into it?**Thanks heaps!**Kasia, the owner of StudiesInRetrology

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Etsy

ग्राहक सेवा मुद्दा
Reported by GetHuman-kasiakoz
अग. ३१, २०२१ - २ महीने पहले
Not resolved
अब तक 3 ग्राहकों द्वारा देखा गया
इसी तरह के मुद्दे 3029 अन्य के लिए
0 इसके बाद ग्राहक

Timeline

GetHuman-kasiakoz ने इस मुद्दे पर काम करना शुरू कर दिया
अग. ३१ १०:३०दोपहर
GetHuman-kasiakoz ने संकेत दिया कि मुद्दा अभी तय नहीं है।
अग. ३१ २:४७दोपहर