Filing for loan and credit score is apparently freezes by equifax

GetHuman-letup's customer service issue with Equifax from December 2018

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Without your Freeze PIN you will only be able to lift the freeze by writing in. If you have it, you should be able to do this process online using the link provided https://www.freeze.equifax.com/Freeze/jsp/SFF_PersonalIDInfo.jsp. The link will be a form you will submit to Equifax that will allow you to unfreeze your credit. The process should be short but make sure you fill all the correct information about yourself
The issue in GetHuman-letup's own words
The problem: Filing for loan and credit score is apparently freezes by equifax
GetHuman-letup did not yet indicate what Equifax should do to make this right.
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Equifax

Customer service issue
Reported by GetHuman-letup
Dec 1st, 2018 - 8 mons ago
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GetHuman-letup started working on this issue
Dec 1st, 2018 12:41am