My service was cut off today I spoke with a feww agents and was told my account shows n...

GetHuman2936364's customer service issue with Dominion Virginia Power from May 2019

Help with my Dominion Virginia Power issue
Before contacting them, items GetHuman2936364 may need:
PIN on Account, Name of Account Holder, Phone Number, Email on Account, Billing Address, Last 4 of Social Security, and Account Number
The issue in GetHuman2936364's own words
My service was cut off today I spoke with a feww agents and was told my account shows no payment since October of **** this is **** I have been paying on my account and why has dominion waited almost * years before tuning off my service. My son ahas asthma and takes breathing treatments when his inhaler is not enough also if I don't pay ****.** within ** business days my account will be closed I don't want my account closed because this is where we live I really don't understand how this happened and yes I have called *** and was told they don't know when their organizations STOP and the Salvation Army could or would be able to help besides maybe seeking legal advice within my ten business time up I really don't know what to do it's like shame on me for not paying for almost two years or is it shame on dominion for letting this matter come to ****.**
GetHuman2936364 did not yet indicate what Dominion Virginia Power should do to make this right.
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Dominion Virginia Power

Customer service issue
Reported by GetHuman2936364
May 16th, 2019 - 2 mons ago
I have an issue with Dominion Virginia Power too
Not resolved
Seen by 6 customers so far
Similar issue to 753 others
0 customers following this
Timeline
GetHuman2936364 started working on this issue
May 16th 11:17pm
GetHuman2936364 indicated the issue is not fixed yet.
May 17th 8:36pm
GetHuman2936364 indicated the issue is not fixed yet.
May 17th 8:36pm
GetHuman2936364 indicated the issue is not fixed yet.
May 17th 8:36pm
GetHuman2936364 indicated the issue is not fixed yet.
May 17th 8:36pm
GetHuman2936364 indicated the issue is not fixed yet.
May 17th 8:36pm
GetHuman2936364 shared this issue with your circles on Google+
May 17th 8:36pm
GetHuman2936364 indicated the issue is not fixed yet.
May 17th 8:36pm
GetHuman2936364 indicated the issue is not fixed yet.
May 17th 8:37pm
GetHuman2936364 indicated the issue is not fixed yet.
May 17th 8:37pm
GetHuman2936364 indicated the issue is not fixed yet.
May 17th 8:37pm
GetHuman2936364 indicated the issue is not fixed yet.
May 17th 8:37pm
GetHuman2936364 indicated the issue is not fixed yet.
May 17th 8:37pm
GetHuman2936364 indicated the issue is not fixed yet.
May 19th 8:40pm
GetHuman2936364 indicated the issue is not fixed yet.
May 19th 8:40pm