Dollar Shave Club Customer Service Issues

As a long-time member and admirer of your razors, I've recently experienced a decline in their performance. I've noticed an increase in nicks while shaving, which is a new issue for me. I'm wondering if the summer heat may be affecting the moisturizer strips during storage or transit to Texas. I'm concerned that the quality of the blades might be the cause. The latest blades I received seem to require more effort to shave, resulting in multiple nicks. Previously, your blades provided a smooth and quick shave, but now it feels like a longer and less effective process. I find myself repeatedly shaving to achieve the desired smoothness. Has there been a change in your materials or production methods? From my perspective, something has indeed changed. I appreciate your attention to this matter. Thank you, Gary S.

I am Michael Mobley, and my account email is [redacted] I have sent 3 or 4 messages in the last 4 days regarding my July Box. I placed my DSC on hold last month due to financial constraints, but I was still charged 4 days ago. I have notified the issue and the system error since it was supposed to be on hold. I requested the $38.29 to be refunded promptly to avoid overdrafts, but I have not received any replies. In addition, the box I did not want was shipped today, causing potential overdraft fees. This system error and the lack of customer service are not my fault. I urgently need the shipment to be stopped and the amount refunded immediately to prevent further financial issues. If this is not resolved today, I will have to cancel everything due to this negligent behavior.

I am frustrated with the service I received. I canceled my account after the last shipment due to dissatisfaction. I reluctantly kept and paid for it as I found addressing issues through email unresponsive. I am requesting guidance on returning another unwanted shipment for a full credit card refund. If I don't receive a response by August 5th, I will escalate my complaint to the BBB and other relevant agencies. Please call me at [redacted] and leave a message with clear instructions on how to return the products and receive a refund.

I have received multiple tubes of Boogies Smart Hair Paste that I did not order. I currently have 6-8 extra tubes that I would like to return for a credit. If I do not receive a prompt resolution, I will return the items and decline any more shipments. Please address this issue promptly to avoid any further complications.

About three months ago, DSC charged me fifty-five dollars and three cents for an order I didn't place and never received. DSI doesn't have a customer service number to call. Instead, you end up with this Get Human service where they don't provide a solution. I closed the account DSI was debiting, got a new card, blocked DSI, and won't give them the new number. DSI has not helped me or anyone else with this issue. The blog mentions over fifty-eight hundred people facing similar situations. For those who haven't experienced it yet, get out while you can. This will be my final post. - Stew.

I recently moved and was deployed with the Military for three months, leaving my wife unable to update our address for our blade shipments. We have not received any blades in the last three months despite making monthly payments. Additionally, my razor handle no longer attaches to the blade, forcing me to use alternative razors. I have three requests: 1. Change the address on the account. 2. Obtain a new handle for our current blades. 3. Receive the blades for the past three months we have paid for. I am struggling to reach a representative over the phone and would appreciate your advice on how to address these issues efficiently. Thank you for your assistance.

I understand your frustration with the missing handle in the starter kit you received from the company. It can be disappointing not to have all the necessary items, especially with a deadline approaching. Your email address is [redacted], and your address is [redacted] Lime Bay Blvd apt [redacted], Tamarac, FL [redacted]. It's important to have reliable products, and I hope the issue gets resolved promptly to avoid cancellation and dispute of the charge.

This is the sixth time I've reached out regarding the poor level of customer service. Please refrain from sending any further products. I was charged $10.00 without authorization, so kindly refund this amount promptly. It seems you may have become too busy to value long-term customers like me. I've switched to Dave's service. Please cease debiting my account and issue a refund. Best, J. G. [redacted]

I recently used the chat feature and got a response, but it didn't address my issues. My account seems closed off even though I can still log in. I can view my personal details but not my order history. The last order I got was in August/September, but there's no record of it. The suggestion to sign up as a new customer worries me because my credit card and personal info are already on file, and I don't want to redo it and cause more confusion. All I want is for my account to be activated so I can place an order since I'm running low on supplies. Your website doesn't offer a solution, and I can't talk to a live person. Please either remove me from your system or reactivate my account. Please avoid directing me to FAQs. Thanks, J.F.

Hello, I have a unique situation. I used to be the program manager for a group home where 5 gentlemen were all subscribing to your services. They are non-verbal, and all their accounts were managed with my company card. However, I no longer work there, and I've learned that the razor subscriptions have been ongoing without the handles. The gentlemen have many blades but no usable handles. Would it be possible to send us 5 handles so they can make use of the razors they already have? I don't have the email addresses linked to the accounts anymore, but I can provide the card details used for the razor purchases. Thank you.

Hello, I was browsing your website and intended to buy a $5.00 box. I entered my details but upon reading the monthly charge terms, I decided not to proceed. However, I received a box recently and saw a $31.14 charge on my bank statement dated October 4th. I did not authorize this charge as I did not finalize my submission. Kindly refund the monthly fee as I did not intend to sign up. Please respond when possible. Thank you, Rachel

In September [redacted], I initially purchased three tubes of Shave Butter from Dollar Shave Club as a one-time order. Surprisingly, yesterday I received another shipment of three tubes of Shave Butter, indicating I have unintentionally been enrolled in their monthly subscription service. After attempting for an hour to reach Dollar Shave Club's customer service via phone without success, I am frustrated. I demand the immediate cancellation of my Dollar Shave Club account. Please acknowledge this request promptly. Michael W. [redacted]

I received another box of razors, but I haven't opened it because I don't need them. I wanted to try them, but before I could even open the box to test them, you sent me another one and charged my account again. I will be returning the unopened box, which I have insured, to have my account corrected and the money refunded to my bank. I am requesting a full refund since I haven't used the razors; I didn't even have the chance to try the first ones before receiving a whole new box. I have minimal hair on my legs and shave infrequently, so I don't require this many razors. I appreciate the opportunity to try your product, but please process a refund back to my account. Thank you.

Hello, I'm Melody Baker. I received the unexpected box and was charged $42.47 for it. I am returning the box as I do not need it, and I require a refund. I will ensure it is safely returned and am handling this directly with you to avoid involving the bank or the Better Business Bureau. Please refund the $42.47 back to my account. Thank you.

I did not receive my September box despite being charged. I've been facing issues since my move. It is urgent that I receive my box as I had to purchase a $19 Gillette product due to the missing September delivery. I updated my payment method for October, and I'm now waiting for that box. The situation is complicated, but in short, I really need both boxes. I cannot keep paying for subscriptions without receiving the products and then buying items separately. I trust in the exceptional customer service I have always had. Please resolve this promptly. I prefer using the chat option for communication rather than email. Also, having a customer number for DSC would be beneficial.

I have canceled my account and the continuous issue with razor blade refills for the past year and a half. Despite my efforts, I am still receiving razor blade refills, with another one arriving today. I refuse to dispose of the blades as I have repeatedly tried to cancel this service. It is frustrating that I cannot get in touch with a human to assist me in this matter. My numerous attempts to convey that I do not want this product any longer seem to be disregarded. Please stop sending me refills. I have evidence of all my cancellation requests and feel unheard. I am now consulting with my attorney as this situation feels like fraud. I demand a refund for all the charges made over the past year.

I refuse to pay $5 for this company that has not acknowledged my two-year-old cancellation request. Despite numerous emails to cancel, they continue to send me refills. I demand a refund for the past year and several months. This company has records of all my cancellation requests but still sends me items. This is a violation of FDA regulations. I need to speak with a person about this issue.

On September 22nd, I called to cancel my subscription. They informed me that my order had already been shipped and couldn't be stopped. Despite this, I never received the package. I accepted the loss of $39.60, assuming I wouldn't have to deal with them again after cancelling. However, to my dismay, on November 13th, [redacted], my credit card was charged another $39.60. I spoke to Chris online regarding this issue. The next day, I received an email from Dollar Shave Club asking if the problem was resolved, but it hasn't been. I never received the September shipment, and I won't get the November one either due to my move. I shouldn't be charged since I cancelled in September. They need to refund me $79.20 for the unreceived September order and the upcoming November charge. Thank you, Roxanne S.

I have tried twice to stop my deliveries temporarily as I only need a few razor blades. Unfortunately, my requests have been ignored. Today, I noticed another delivery was made. Additionally, I am facing issues logging in as my password is not being recognized. I have praised your product to others, but the lack of communication is disappointing. I hope we can resolve this without any further inconvenience. Sincerely, John B.

On December 5th, I placed an order for the Dollar Shave Club kit for the first time, but unfortunately, I have not received it yet. I would appreciate it if I could receive another kit as a replacement since the original one did not arrive. I did not receive any tracking information possibly because it was sent to the wrong email address. I paid $5.30 for the initial kit, which included the handle, razors, and samples. Please advise on how to proceed. Thank you. Contact me at [redacted].