DirecTV Customer Service Issues

Archive 34

The following are issues that customers reported to GetHuman about DirecTV customer service, archive #34. It includes a selection of 20 issue(s) reported June 9, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am documenting my efforts to return Direct TV’s equipment after cancelling my service on 2/21/21. On 2/21/21, I was sent instructions via email. The next day, on 2/22/21, I brought the equipment to Smith’s Pay and Pack, a local UPS location, expecting them to handle the packaging and shipping as per the email. Unfortunately, they couldn't assist without an RMA label from Direct TV. Despite contacting customer support multiple times, receiving promises of a "Recovery Kit" with a box and label within 7 to 10 days, nothing ever arrived. Various support agents were responsive, like "Red," "Leigh," "Nicka," "Jackline," and "Adam," who even mentioned removing the $[redacted] charge, but the labels never reached me. Even a visit to the local ATT store didn't yield any progress, as they directed me back to customer service.
Reported by GetHuman-rjmetzge on Wednesday, June 9, 2021 12:40 PM
I have been a DirectTv customer since [redacted]. After ATT took over, the software changed, leading to constant issues watching programs for 14 months, despite numerous service calls indicating it was due to the new software. Trying to avoid prolonging the service, we endured until the contract's end. Upon receipt of their mail-in box, I promptly returned all equipment. Surprisingly, over a year later, we are still being billed $[redacted]. I contacted them after sending the equipment, confirming its receipt, yet they continue to bill us. Despite their failure to deliver the service promised in the contract, they insist on payment. Dealing with them post-cancellation has been frustrating since contact with a human is impossible. This situation worsens with them involving collections.
Reported by GetHuman6202746 on Tuesday, June 15, 2021 6:57 PM
To Whom It May Concern, I visited Costco to shop for groceries when a Direct TV representative pressured me into signing up, assuring me I could cancel easily. During the installation, an AT&T technician warned me of poor internet quality in my area. To avoid disturbance during my kids' online classes, I opted not to proceed with installation. Although I promptly cancelled Direct TV within the grace period, I'm now shocked to receive a $[redacted].39 bill for early termination. I called customer support, spending over an hour on the phone, repeatedly explaining my situation to different representatives. Unfortunately, the call ended abruptly, leaving me dissatisfied with the service. I urge the responsible party to review my account and address this unfair charge promptly. Thank you for your attention to this matter. Best regards, Maliha Sidey
Reported by GetHuman-makihasi on Wednesday, June 30, 2021 10:10 PM
Hello, Direct TV and other American TV providers. I have a pressing question regarding the geo-restrictions placed on American and Canadian TV content. Why is it limited to only these countries and not extended to European customers like myself in the UK? Currently, the TV options available here, such as Freeview TV, Sky TV, Virgin TV, and BT TV, offer repetitive and unexciting content. As a fan of boxing and reality shows like "Married at First Sight" USA and Australia, "Life After Lockup," "90 Day Fiancé," and "Marrying Millions," I am eager for more diverse programming options. Companies like Hayu and FITE TV have made a start in the UK, but we need access to services like Sling TV, Direct TV, Showtime, Hulu, ESPN, and others. The lack of new content due to the pandemic has made this restriction even more frustrating, as it feels like we are missing out on what we truly want to watch. I have expressed my dissatisfaction to Sky TV about their repetitive programming and the limited American shows they offer. While platforms like Pluto TV and Roku TV are now available in the UK, a wider range of American content is still inaccessible. Shows like "Judge Jerry," "Judge Joe Brown," and other American reality programs are only briefly featured, leaving us yearning for more. It's time for American TV companies to consider expanding to the UK to provide viewers with the content they desire rather than being restricted by local networks. I particularly miss American talk shows like Rikki Lake, Sally Jessy Raphael, Geraldo, and more, which are no longer broadcasted here. I am interested in knowing if there are options to access or subscribe to American channels from the UK or if there are plans for American TV companies to extend their services here, providing much-needed competition to the current offerings. Sincerely, Eddy.
Reported by GetHuman6295729 on Monday, July 5, 2021 5:13 PM
I recently received a bill from Sequin Asset Solutions claiming I never paid, but I have proof that I made multiple attempts to settle this. When the company shut down last year, I called them numerous times and kept records. I requested a box to return the unit, but never received one. When I tried to pay over the phone, they were unable to process it, so I sent a money order instead. I am not happy with the service I received and I intend to take further action by contacting the Better Business Bureau and compiling all the evidence I have. I even recorded conversations as evidence of the poor treatment I received. Rest assured, I am determined to resolve this matter.
Reported by GetHuman6326973 on Monday, July 12, 2021 11:00 PM
I recently signed up for Starz over the phone with the promise of receiving a $[redacted] gift card. Despite contacting them twice about it, I have yet to receive the gift card. After canceling my Starz subscription two months ago, I noticed that I am still being charged. I request a refund for the last two months of charges and the $[redacted] gift card. Additionally, I faced significant issues with my DVR and had to contact technical support twice before realizing it was malfunctioning. They promised to send a new DVR without mentioning that I would lose all my recordings upon installation. I returned the faulty DVR but was still charged for it. I seek a refund for that as well. Furthermore, I have been charged for sports channels I did not order or watch. I request a refund for the incorrect charges. There also seems to be an error in my TV charges for August. I did not add any new TVs to my plan. It is frustrating not being able to reach a real person when calling for assistance. Please contact me at [redacted] if necessary. -Sally K.
Reported by GetHuman-sbkillor on Friday, July 16, 2021 3:41 AM
My Genie remote is no longer working, and I require a replacement. The account is under my husband, Bruce Wolk. You can reach me at [redacted] Our Account Number is 4[redacted]. Thanks, Pearl
Reported by GetHuman6358946 on Tuesday, July 20, 2021 2:23 PM
I would like to commend Mike and Mark, as well as the MAS Tech who repaired our television. Both Mike and Mark displayed exceptional professionalism, knowledge, and didn't just follow a script. During separate phone calls, they directly addressed my concerns without making me go through unnecessary steps I had already tried. The unnamed Tech who came to our home was also excellent. He discovered that a 14-year-old installation was unnecessary and fixed a deteriorated wire that was causing pixelation issues. Thanks to their expertise, our TV signal has significantly improved, even during a thunderstorm. I'm grateful for the outstanding service provided by these individuals! Peter K. [redacted] Brunson Way The Villages, Florida 32[redacted]
Reported by GetHuman-kingcapp on Thursday, July 29, 2021 12:13 AM
I would like to inquire about the remaining balance on my account and request for adjustments to be made. My services were mistakenly reconnected after being turned off at the last billing cycle. I have been charged for unnecessary disconnect/reconnect fees and insurance that should not have been included in the bill. The bill increased without notice, now charging me double the original amount for channels I do not watch. I used to pay $30.00 every two weeks for years, which covered my expenses. Please provide the last payment date on record and summarize what is still owed after the corrections. I am concerned about late fees, service charges, and returning the equipment to DIRECTV. Thank you for your assistance. Tonya V. Cincinnati, Ohio [redacted].
Reported by GetHuman6411776 on Tuesday, August 3, 2021 2:38 PM
I am still awaiting my refund. Kenhi Drewes [redacted] E. Heath Circle Idaho Falls, ID 83[redacted] Phone-[redacted] [redacted] Tue 21 Jan [redacted] DirecTV PO Box [redacted] Carol Stream, IL 60[redacted] Attention: Billing/Accounting Department Subject: Billing Errors Following Termination of DirecTV Services; Request for Action References: A) Account [redacted]5 Kenneth Drewes billing statement dated 04 Oct [redacted] B) Account [redacted]5 Kenneth Drewes billing statement dated 05 Dec [redacted] C) Account [redacted]5 Kenneth Drewes billing statement dated 05 Jan [redacted] D) AT&T Equipment Return Receipt – UPS Store #[redacted] Idaho Falls, ID [redacted] [A2271P[redacted][redacted]] Purpose: This letter identifies billing errors and requests correction. Discussion: In October [redacted], I terminated my satellite TV services before moving to Florida. I had a credit with DirecTV and returned all equipment to UPS. Despite this, I received billings in November, December, and January showing I owe money, contradicting my credit balance. Request for Action: 1. Promptly review and recalculate my account. 2. Mail my refund without further delay. 3. Correct any erroneous automated credit card charges. I await your timely response. Respectfully, Kenhi Drewes
Reported by GetHuman-dkenhi on Friday, August 13, 2021 2:58 PM
I contacted Direct TV today to order a new mini-box because my old one was not working. The customer support representative I spoke to took my order for the new hardware and then attempted to upsell me on an HBO MAX channel upgrade, claiming there was a promotion that would lower my bill for 3 months at no charge. Despite my repeated refusals, he persisted, and after nearly 10 minutes on the phone, I was so frustrated that I hung up. Approximately 10 minutes later, he called me back and informed me that he hadn't completed the mini-box transaction when I hung up, expressing concern about losing his job. Ultimately, I reluctantly agreed to the HBO MAX promotion just to end the call. However, upon further consideration, I realized that his tactics were misleading, so I called again to cancel both the mini-box purchase and the HBO Max channel. The subsequent customer service representative informed me that there was no promotion and I would have been charged full price for the premium channel. This made me question the honesty of the first representative. For resolution, I am requesting for Direct TV to investigate the initial service call. My name is Kenneth J. Mullinix, and my account number is [redacted]. The call occurred at approximately 11:18 am. I hope to prevent this type of experience for others and receive updates on the outcome of the investigation. Thank you. - Ken
Reported by GetHuman-kjmull on Tuesday, August 17, 2021 3:33 AM
I need assistance with a DirecTV issue. Can someone help me resolve it? A detailed description would be helpful. How can I get in touch with DirecTV? I'm looking for guidance on contacting them. Thank you for any help provided.
Reported by GetHuman6501747 on Tuesday, August 24, 2021 4:52 PM
I have a DirecTV standard box that I use daily in the spare bedroom and when camping with an 18-inch round dish on a tripod. While camping recently, I couldn't get a signal, even though my LNB, coaxial cable, and box are working fine. I usually set it to multi-switch round 3 LNB #14 on the menu and it worked every time, but now there's nothing. I'm wondering if DirecTV changed something in the settings. I'm determined to find a signal if there is one. I appreciate any assistance. Thanks, Randy
Reported by GetHuman-aopa on Monday, August 30, 2021 5:25 PM
Mr. Henri Mascart, Hello, I have not yet received my order number 610fd016d36c677a767fe [redacted], which I placed on August 13, [redacted], for Wondershare Recoverit [redacted] pre-activated at the price of €38.00 + €11.00 for shipping, making a total amount of €49.00 including taxes. I would like to receive my order promptly. If it is not fulfilled very soon, I will have to request a full refund for my order along with compensation for the delay. For assistance, please contact me via email in French only, as I do not understand English, at the following address: [redacted] I look forward to your prompt response. Kind regards, Henri Mascart
Reported by GetHuman6576507 on Thursday, September 9, 2021 8:31 AM
We are contemplating switching to DirecTV and AT&T for internet services at our business. The sales representative we contacted has been focusing solely on wireless plans which are incompatible with our current POS system. We require a dedicated internet connection that can be hardwired into a modem and configured as a DHCP. We need unlimited data and the fastest upload and download speeds accessible in our area. Despite my attempts to gather information, the sales rep did not provide details on dedicated internet and couldn't address my queries adequately. After researching, wireless isn't suitable for our needs. We are also interested in TV and phone services, preferably with landlines if possible. We need confirmation if dedicated internet is an option, the available speeds, unlimited data without throttling, a modem compatible for hardwiring the POS, and clarity on landline availability. Thank you for your assistance.
Reported by GetHuman-carhepp on Wednesday, September 22, 2021 9:19 PM
I would like to file a complaint regarding the disconnection of my service. Over the past five months, I have been dealing with fraud issues involving my bank and credit cards, resulting in multiple replacements. This has caused delays in receiving my cards and making electronic payments to pay my bills on time. Despite my efforts to communicate with Direct TV and make past due payments, the issue persisted due to the delayed arrival of my credit cards. I have faced missed deadlines, paid late fees, and still await the arrival of my cards. I feel that my loyalty as a customer for over 15 years should be considered during this difficult time. I kindly request to split the total amount and have my service restored to alleviate the stress caused by circumstances beyond my control. Thank you for your understanding.
Reported by GetHuman-pamjepp on Friday, October 1, 2021 2:29 AM
I received a replacement HR24 receiver from Directv Tech Support to replace an aging one. The tech support representative instructed me to contact them after receiving the replacement. They emphasized the need to request US-based tech support as the replacement was not processed through the typical activation system and would not appear under my Directv account. After multiple attempts over the last few days, I have struggled to reach a resolution. Despite confirming the absence of a receiver linked to my account, I have experienced difficulties connecting to US-based tech support. Despite waiting on hold for extended periods, the calls are eventually dropped, causing frustration. I simply require assistance from a US-based tech support representative to activate the HR24 receiver provided by Directv. Thank you.
Reported by GetHuman6685274 on Thursday, October 7, 2021 11:14 PM
When I signed up for DirecTV, I was informed that my monthly bill would be approximately $[redacted]. However, my bills consistently exceed $[redacted], causing financial strain as a single mom. I initially got cable for my children, especially during the COVID pandemic when they were home more. The frequent high bills are frustrating as it led to a service suspension due to financial constraints. I am hopeful for a resolution to align my bill with the promised amount, enabling me to maintain the service for my kids, who enjoy watching football. Despite working tirelessly as a CNA during the pandemic, having an accurate bill would ease the burden and allow us to unwind together in the evenings. Television has become a source of relaxation for us after years of going without it.
Reported by GetHuman6698282 on Tuesday, October 12, 2021 1:37 AM
Regarding the AT&T/DirecTV account #[redacted]93 for Homer J. Swisshelm in Xenia, OH, I want to address some concerning issues. Mr. Swisshelm, an 88-year-old man dealing with health challenges, recalls agreeing to a 30-day DirecTV promotion after a marketing call on Sept. 10. However, he claims he was never informed about a 24-month contract or a cancellation fee. Despite canceling due to dissatisfaction and receiving a $[redacted] early termination bill, he was left confused and unable to resolve the matter independently due to memory lapses. Attempts to seek assistance at a local AT&T store and through customer service resulted in dead-ends, with no feasible solutions offered. I strongly believe that the sales approach lacked consideration for Mr. Swisshelm's cognitive abilities, and I assert that he is not liable for the incurred fee. This situation is reminiscent of a previous experience I faced with my elderly mother and AT&T in [redacted] or [redacted], necessitating involvement of the Ohio Attorney General's office. Your attention to this matter is greatly appreciated. Thank you. Best regards, Karl Schmidt
Reported by GetHuman6762805 on Sunday, October 31, 2021 7:29 PM
I contacted customer service to inquire about promotions for existing customers. Despite seeing many promotions for new customers with Direct TV, the agent explained that Direct TV does not offer promotions directly and suggested that any offers I received were likely scams from third parties. We discussed my current plan and pricing. I had noticed a promotion in the local newspaper for new customers offering a $69.99 choice package that would increase to $[redacted].00 after 12 months, while my existing choice plan costs $[redacted].00 a month. I questioned the disparity in pricing, but was informed once more that Direct TV does not provide promotions, only special deals for add-on channels like HBO and Showtime. There was mention of an unidentified grandfather plan that could potentially save me $60.00 a month. It's frustrating as we switched to Direct TV from U-Verse a few years ago to save money, but now our costs are nearly the same again. It makes me wonder if Direct TV values long-time customer loyalty after over 30 years with AT&T.
Reported by GetHuman-rschmel on Monday, November 1, 2021 6:28 PM

Help me with my DirecTV issue

Need to call DirecTV?

If you need to call DirecTV customer service, now that you have the answers that you needed, click the button below. You can either call them on your phone or use our free AI-powered phone to dial for you, get a rep for you, and more.
Call DirecTV
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!