Explain non refundable ticket purchase if a change in trip

GetHuman2803117's customer service issue with Delta from April 2019

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Before contacting them, items GetHuman2803117 may need:
Flight Number, Ticket Number, Email on Reservation, Phone Number on Reservation, Name of Passenger(s), Home Address, and Date of Birth
The issue in GetHuman2803117's own words
The problem: Explain non refundable ticket purchase if a change in trip
GetHuman2803117 did not yet indicate what Delta should do to make this right.
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Delta

Customer service issue
Reported by GetHuman2803117
Apr 24th, 2019 - a mon ago
I have an issue with Delta too
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Seen by 2 customers so far
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Timeline
GetHuman2803117 started working on this issue
Apr 24th 5:26pm