My wife and I both have unlocked iPhone *S phones that we use with Cricket Wireless. We...

GetHuman-gmhend's customer service issue with Cricket Wireless from June 2019

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The issue in GetHuman-gmhend's own words
My wife and I both have unlocked iPhone *S phones that we use with Cricket Wireless. We are traveling in Italy from the US. We purchased a Vodafone SIM card in order to use our phones while in Italy. My phone works fine, but my wife’s does not work with the Vodafone SIM card. The activation message on the phone says the following: “SIM not supported: The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.” We are attempting to contact Cricket, but my attempt o call the *** number from Italy does not work. I also cannot even access their website because I ge an “Access Denied” message stating I do not have permission to access the cricket wireless website. We would like Cricket to unlock my wife’s phone. Here is my wife’s phone info:**Name: Lesley Henderson**Phone *: ***-***-******IMEI: ** ****** ****** ***MEID: ****************Thank you very much.
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Cricket Wireless

Customer service issue
Reported by GetHuman-gmhend
Jun 16th, 2019 - a mon ago
I have an issue with Cricket Wireless too
Not resolved
Seen by 3 customers so far
Similar issue to 4412 others
0 customers following this
Timeline
GetHuman-gmhend started working on this issue
Jun 16th 11:04am
GetHuman-gmhend indicated the issue is not fixed yet.
Jun 16th 11:09am
GetHuman-gmhend indicated the issue is not fixed yet.
Jun 16th 11:09am
GetHuman-gmhend indicated the issue is not fixed yet.
Jun 16th 11:09am
GetHuman-gmhend indicated the issue is not fixed yet.
Jun 16th 11:11am