My husband, Benson Manlove, and I had Cox services for while and all seem to go well un...

GetHuman3021018's जून २०१९ से Cox Communications ग्राहक सेवा जारी

मेरी Cox Communications समस्या के साथ मदद करें
First: share to improve GetHuman3021018's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3021018 may need:
खाता नाम, खाता ईमेल, खाता संख्या, खाता पिन, खाता फोन नंबर और खाता सेवा का पता
The issue in GetHuman3021018's own words
My husband, Benson Manlove, and I had Cox services for while and all seem to go well until my husband died last year. Since December ****, I have been trying to have his name removed from the account and put my name on the account alone. As a new widow I have worked with many companies and have been successful making this change – not Cox. The main issue is that I now I seem to have two active accounts which I discovered and pointed out in a conversation with a Cox rep. The first account (***-****-*********) is still in my husband’s name- I get emails that read “Hi Benson”. This account even includes an address we had ** years ago. However, information from this account is still being sent to my personal email (*****@***.com). An email was sent to Benson recently stating that the bill was ready for $**.**. I immediately paid the bill because my job depends on having the Internet.**Instead of adding my name to the existing account and removing my husband’s name, a new account was opened ((***-****-*********), I believe at the Cox Store in the Tempe Marketplace with Danie. While this may be a company policy, no one explained this to me. I received emails regarding the approval of a new account, which I thought was odd. I am traveling a great deal this time of the year. After a week in Indiana, I came home to find that my Cox services did not work. My TV and Internet service read that I needed to activate the services. This was a surprise and I was in panic mode since I need the Internet because I teach students online for two universities. I immediately called the number given for activation only to be told by the Cox rep she could not activate the services because she was only in IT and I would have to call to speak to the loyalty staff the next day- where is loyalty to customers. I called the next morning and got my services activated just in time for my student’s online doctoral defense. What I did not know was that my landline service was not activated. I only found this out when I son called my cell phone saying there was a message on my home phone announcing the number was no longer in service. When I called Cox about my landline, I found that a different home phone number had been added that I had never heard of or asked to approve. I do not even know or have any information about the new phone number. I certainly would not have approved a phone number change since many people, especially older relatives, always use this number instead of my cell phone number. To complicate the situation further, I just received a new email on my account (***-****-**********) with a bill of $***.**. I am confused and very frustrated!

GetHuman3021018 did not yet indicate what Cox Communications should do to make this right.

How GetHuman3021018 fixed the problem

We are waiting for GetHuman3021018 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Cox Communications's attention and get better help faster. Tap below to get started.
Cox Communications समस्याएँ भी हैं?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Cox Communications

ग्राहक सेवा मुद्दा
Reported by GetHuman3021018
जून २, २०१९ - ४ वर्ष पहले
Not resolved
अब तक 28 ग्राहकों द्वारा देखा गया
इसी तरह के मुद्दे 1194 अन्य के लिए
0 इसके बाद ग्राहक


GetHuman3021018 ने इस मुद्दे पर काम करना शुरू कर दिया
जून २, २०१९ ८:५९रात