Comcast Customer Service Issues

Archive 52

The following are issues that customers reported to GetHuman about Comcast customer service, archive #52. It includes a selection of 20 issue(s) reported December 7, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I recently received an email informing me that there was an issue with my payment process today. I have already resolved the problem with my bank, and they advised me to provide my visa information again for the payment to proceed. I would like to sign up for direct payment again. Additionally, I am concerned about the high amount on my bill. When I signed up, I was informed that my monthly bill would be approximately $45, and there would be no charge for a technician to set up my internet connection as a new customer. However, it seems I was billed for the technician's visit. Moreover, I was promised a visa gift card which I haven't received yet. Can you confirm if it was sent by mail? Thank you. N. Motzen
Reported by GetHuman6886266 on Dienstag, 7. Dezember 2021 21:02
When I upgraded my TV and internet package, my DVR storage and recordings suddenly disappeared. I had 500GB of storage, now down to 20GB. It doesn't make sense to have less storage after upgrading my TV package. It seems like my storage was decreased to make the deal look better. I never agreed to reduce my storage, especially when adding more channels. I spoke to an agent named Ashish, who claimed I made this change myself. When I upgraded, I wasn't informed that my storage would decrease or that my recordings would be erased. This situation is illogical and frustrating. I feel Xfinity has misled me, and I am considering changing providers. I've been a customer since [redacted] in Illinois and before that in Ohio. I feel deceived and will report this to the BBB, Illinois Attorney General, and FTC for fraud. I hoped that Comcast/Xfinity had improved its service, but I've found it to be worse than ever. My account number is [redacted] for reference. This is the worst customer service I have ever encountered. Wishing you a Merry Christmas... not! Best regards, R.R.
Reported by GetHuman-techray on Mittwoch, 8. Dezember 2021 06:08
I signed up for a 24-month plan several months ago with the understanding that there would be no changes during this period. I recently realized that my TV service and Xfinity stream service have been disconnected. Despite continuing to pay for a TV box and modem rental, my bill remains the same as it has been for months. My apartment complex previously provided standard channels through the apartment manager, but I opted to purchase my own service approximately 5 months ago. However, after my recent payment on November 26th, I noticed that my basic limited TV service and Xfinity Internet up to [redacted] Mbps are missing. Instead, my account shows charges for TV extras and equipment rentals that were not part of the original plan I agreed to, which was meant to continue until August 7th, [redacted].
Reported by GetHuman6893716 on Donnerstag, 9. Dezember 2021 16:18
In October, when I first got the service, I wasn't informed about the Internet Essentials program. I've been attempting to qualify for the Emergency Broadband Benefit program, as my income is extremely low. I was assured that my service wouldn't be disconnected as long as I applied for the EBB. Unfortunately, my service has been disconnected, and I have been encountering difficulties getting assistance. I would appreciate it if my service could be reinstated promptly along with enrollment in the Internet Essentials program.
Reported by GetHuman6896621 on Freitag, 10. Dezember 2021 08:44
I live in Nashville, TN, and our service was interrupted by a tornado. Although service has been restored, my remote control is not functioning, leaving me stuck on one channel. When attempting to contact Comcast, the automated system prevents me from speaking to a representative about the equipment problem. The system insists that my issue will be resolved shortly and that conversing with a representative will not help. I am unable to inform them that my service has been reinstated, as the remote stopped working once the service returned after the outage. I am in need of assistance with this matter.
Reported by GetHuman6903917 on Sonntag, 12. Dezember 2021 17:06
I am in need of a new email address for a select few individuals. In the past, I have sought assistance from Comcast tech support to establish a new email service. However, I have encountered issues where the setup process seems successful initially, but after the call ends, the service fails to work. I am looking for a support representative who can guide me through the setup process until I can send and receive emails successfully. Thank you for your help.
Reported by GetHuman6904446 on Sonntag, 12. Dezember 2021 20:50
I had a technician come out to address an issue with a box, but he didn't remove the charge from my bill as promised. I need this resolved promptly. Previously, I was told to wait until changing my plan, but I cannot accept that given it was the Xfinity employee who caused the ongoing charges. Please address this issue urgently. Otherwise, I will have to change my plan and stop being a long-term customer. I expect a refund for the incorrect charges. Thank you.
Reported by GetHuman6912746 on Dienstag, 14. Dezember 2021 22:08
I have been without my Xfinity television service since December 11th. I have spoken to 13 different agents, but unfortunately, none of them have been able to help me. I have requested to speak to a supervisor, but so far, I have been unsuccessful in reaching one. None of the representatives I spoke to have made any effort to assist me. Most calls lasted at least an hour, only to end up disconnected with no callback. This level of service from Comcast is the worst I have experienced. If this issue is not resolved promptly, I will switch to a different cable provider and share my negative experience with others. Thank you in advance. Gerard W.
Reported by GetHuman6909270 on Dienstag, 14. Dezember 2021 23:24
I recently installed a television in my bedroom and I am looking to connect it to cable. I require a technician to visit my apartment and set up the cable connection in my bedroom. Additionally, I am interested in comparing the channel lineup and pricing differences between the basic cable package and my current plan. I am considering switching to the basic cable package and I would like to know the variance in channels provided.
Reported by GetHuman-mlvogele on Freitag, 17. Dezember 2021 00:59
Two days ago, a fire at my house damaged the Comcast wires, leaving them hanging dangerously low in my backyard. The weight of the trees is putting pressure on these wires, and they are at risk of breaking soon, leaving us without services. I urgently need a crew to come and fix this issue before it escalates further. Please contact me for more details at [redacted]. My address is [redacted] Hartzell St., Wilmette, IL [redacted].
Reported by GetHuman-vicmaar on Freitag, 17. Dezember 2021 17:07
I have been experiencing various security issues with my router from the beginning. Whenever I make changes in the Administrator Portal, the settings revert back or change on their own. I've noticed suspicious DNS and IP information, open ports that shouldn't be, and what seems like port forwarding enabled without my knowledge. The router's logs are filled with labeled "critical" troubleshooting codes that I can't decipher. Despite my attempts, I can't activate the advanced security feature; it just shows an error message. I suspect a third party has compromised my router/internet/network, as changing passwords, resetting the device twice, and seeking technical support have not resolved the problem. I am at a loss on how to address this issue and need to connect with an xfinity agent specializing in security.
Reported by GetHuman6925280 on Samstag, 18. Dezember 2021 00:13
My service got disconnected for an overdue bill even though I've only had it for a week. The bill isn't due until the 31st of December. I've been experiencing problems since I got the service here. It has stopped 5 times in a week, starting back each time. Now, it's telling me it's disconnected. If I'm going to have this many problems in a week, I might as well switch to another service provider. This situation is really aggravating. Please assist me.
Reported by GetHuman-mitzipar on Samstag, 18. Dezember 2021 05:08
I recently purchased a router and modem combo that is Xfinity compatible (Arris SB6190 modem and TP-Link Archer A7 router). However, when attempting to connect to the internet, Xfinity indicates they cannot detect my router on their system, despite my network showing a connection. Xfinity offered to schedule a technician, but I prefer to resolve this without a visit. I learned that my modem's boot file appears outdated and was advised to contact the manufacturer for an update. Upon trying to update the modem through Arris, I realized I couldn't access the online portal due to Xfinity not recognizing my modem. This situation feels like a deadlock - I can't update my modem without Xfinity's recognition, yet they won't connect me until it's updated. I've heard Xfinity can remotely update firmware if I connect to their network. Any assistance would be greatly appreciated. Thank you for your attention, Steven.
Reported by GetHuman6928881 on Sonntag, 19. Dezember 2021 03:37
I recently received my first bill from Xfinity and noticed an error. I was charged $[redacted] for an installation fee even though nothing was installed. We have been loyal Xfinity customers for 12 years and recently relocated to the United States from Canada after the border restrictions were lifted on November 8th. I need to address this billing discrepancy with a representative. Despite my efforts over the past two days, I have been unable to connect with an agent. My name is John H., and you can reach me at [redacted].
Reported by GetHuman6932597 on Montag, 20. Dezember 2021 13:50
Yesterday, city contractors accidentally severed our underground Comcast cable, leaving us without TV or internet. Our neighbors are also affected, lacking access to TV, internet, or phone services. The cable seems shallow, likely running along the street edge or buried in the yard. I am willing to splice it if it is standard coax cable and the area is excavated. Although Comcast is scheduled to repair it on December 26th, the wait is challenging with family visiting over Christmas and potential snow on the 26th. Is there any chance of an earlier repair? Jeff Pranger [redacted] Sugarloaf Street Anacortes, WA.
Reported by GetHuman-jeffpran on Dienstag, 21. Dezember 2021 18:48
I have been consistently paying my bill through paper statements, but unfortunately, I have not received my bills for the past two months. I strongly prefer to receive paper statements and do not wish to go paperless. Last month, I spoke to a representative who assured me he would resolve this issue and the late charges being added to my account. However, the problem persists with no statement, late email notifications, and additional late fees. I have been a loyal customer of the cable company since their establishment in our area. As an 85-year-old on a fixed income, I did not opt for paperless billing. I kindly request assistance in rectifying this matter promptly. Thank you.
Reported by GetHuman-smcj on Freitag, 24. Dezember 2021 14:24
I purchased a Google gift card at Family Dollar in Albany, GA [redacted]. The $[redacted] was used, and I also bought other cards worth $50 and $20 at different times. I've left a message and have been waiting for someone to reach out to me regarding my issue. My name is Tamica Lyles, and my cell phone number is [redacted]-[redacted]. I have been trying to get in touch because I went to the store to use the gift card, but it was declined. I have heart conditions and a bad liver, so I'm doing my best to address this matter. I appreciate your assistance in resolving this. Thank you.
Reported by GetHuman6948430 on Freitag, 24. Dezember 2021 16:45
I am disappointed by the lack of transparent pricing and plan options provided by Comcast. After being a loyal customer for 4 years, it is frustrating to encounter obstacles when trying to view available plans on the website. Instead of being able to make informed decisions independently, I am continually directed to speak with sales representatives, which I find intrusive and unnecessary. The increasing costs, now at $[redacted] a month, without any visible benefits or loyalty incentives, are disheartening. I believe that customer retention should be rewarded with better pricing, not more obstacles. It is discouraging that a company as large as Comcast prioritizes sales conversations over empowering customers to explore options on their own. If this continues, it may push me to consider switching to a company that values transparency and customer autonomy.
Reported by GetHuman-mchstein on Sonntag, 26. Dezember 2021 15:53
I was overcharged for two devices back in April [redacted]. Despite being promised a credit, I have not received it. Additionally, a Supervisor was supposed to call me back, but that never happened. The charge for my old devices was $7.50 per month, and I was offered $60, which I declined. Following this, I requested to cancel my service. After speaking to an agent, I was assured a credit of $[redacted], which I am still waiting for. Despite calling five times, I have been unable to resolve this issue as I am always directed to the automatic agent. Attempting to use the chat feature was also unsuccessful. This ongoing situation has left me feeling frustrated, especially considering my loyalty to Comcast/Xfinity since [redacted].
Reported by GetHuman6959443 on Dienstag, 28. Dezember 2021 16:51
I currently have two Comcast/Xfinity accounts, one located in Jupiter, FL, and the other in Santa Fe, NM. I maintain two residences which is why I have two accounts. My Florida account is on Vacation Hold. Lately, I noticed an increase in my monthly bill from $8.00 to $65.00 without any explanation. Since I am not at that address this December due to Covid and have not requested to reactivate the service, I am puzzled by the sudden spike in charges. I would appreciate it if you could contact me at [redacted] to help me resolve this issue promptly. Thank you, Hanna K.
Reported by GetHuman6409661 on Dienstag, 28. Dezember 2021 18:18

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