Old cable modem died. Bought new cable modem. Same model. Do I have to register the MAC...

GetHuman-gtamersr's customer service issue with Comcast from July 2018

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The issue in GetHuman-gtamersr's own words
The problem: Old cable modem died. Bought new cable modem. Same model. Do I have to register the MAC address?
GetHuman-gtamersr did not yet indicate what Comcast should do to make this right.
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Comcast

Customer service issue
Reported by GetHuman-gtamersr
Jul 8th, 2018 - a yr ago
I have an issue with Comcast too
Fixed
Seen by 2 customers so far
Similar issue to 3695 others
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Items needed
Name on account
Billing Address
Last four of social security
Account PIN
Timeline
GetHuman-gtamersr started working on this issue
Jul 8th, 2018 5:42pm
GetHuman-gtamersr confirmed the issue is fixed. Hooray!
Jul 8th, 2018 8:29pm