I can’t access my account online. I’ve tried calling in several times and the automated...

GetHuman2980406's customer service issue with Citibank from May 2019

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Account holder name, Billing address, Date of Birth, and Last 4 digits of SSN
The issue in GetHuman2980406's own words
I can’t access my account online. I’ve tried calling in several times and the automated system rejects my social security number. I have a balance I’m trying to pay and I just need to speak to someone. Thank you.
GetHuman2980406 did not yet indicate what Citibank should do to make this right.
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Citibank

Customer service issue
Reported by GetHuman2980406
May 25th, 2019 - 5 mons ago
I have an issue with Citibank too
Not resolved
Seen by 5 customers so far
Similar issue to 2950 others
0 customers following this
Timeline
GetHuman2980406 started working on this issue
May 25th 3:05pm