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Care.com Customer Service

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Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Care.com.

How Do I Update the Information on My Care.com Account? Care.com is among the top caretaker search services headquartered in the US. It provides a wide range of information about care seekers... Read more

What payment methods are accepted on Care.com? Care.com accepts various payment methods to make it convenient for users. The platform supports major credit cards such as Visa, Mastercard,... Read more

What types of background checks does Care.com perform on caregivers? Care.com conducts comprehensive background checks on caregivers to ensure the safety of our members. Our screening process includes... Read more

How Do I Report Someone to Care.com? If you are not happy with a caregiver that you found through Care.com, there are a few steps that you can take to report them. You... Read more

What information should I include in my job listing to attract suitable caregivers? To attract suitable caregivers, it is essential to include comprehensive and accurate information in your job listing on Care.com.... Read more

Are there any fees associated with using Care.com? Yes, there are fees associated with using Care.com. Care.com offers a basic membership which is free, allowing you to create a profile,... Read more

What safety precautions does Care.com take to ensure the well-being of caregivers and care recipients? At Care.com, we prioritize the well-being and safety of both caregivers and care recipients. To ensure this, we have implemented several... Read more

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Click below to show 6 more questions, answers, and complete guides to common Care.com customer support problems.

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Recent reasons customers contacted Care.com:

I need to pay another **** $ to having boucht * **The best gun…Tracking Number AM...

I'm trying to pay the nineteen dollars to renew my account. For some reason it's not le...

I am trying to contact Care.com to help an elderly friend. She cannot use the compute...

I need to post opening of various age classes vacancies. *Thank you,

I set up a few accounts on what I have skills and experience over on care.com**I was ab...

Need help for my brother.

does Care.com take CCCAP in Colorado for night time child care?

So I signed up for premium membership and every time I try to access the site through m...

I can not send an email about canceling my policy. I joined today and am already very...

You seem to have double booked me sitters. *Corrie Byrd just called me at *:** pm. To s...

I have been calling and sending message for days now. I have to update my account again...

CARE.COM*I paid for a membership to set up an account to become a sitter as a side job...

I just upgraded to a Premium membership. The website confirmed it had gone through. B...

My account with care.com was flagged years ago unexpectedly and I still don’t know why...

When I left the online website from signing up, I clicked on your link to download the...

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Does GetHuman work with Care.com?

GetHuman does not work with Care.com's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Care.com at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Care.com's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!