I called in to request a partial security deposit refund and the woman on the phone pro...
GetHuman-ferreria's customer service issue with Capital One from March 2019
Help with my Capital One issue
Next: our robot will wait on hold for GetHuman-ferreria to get a Capital One rep on the line!
Always use the GetHuman Phone tocall Capital One. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-ferreria's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-ferreria may need:
Card Number, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Social Security
The issue in GetHuman-ferreria's own words
I called in to request a partial security deposit refund and the woman on the phone processed my request as my wanting my limit reduced. It took effect immediately. I asked to speak to a supervisor in corporate named Lisa who escalated the event and sent off a request for review and to (hopefully) have my card's original limit reinstated. This is to be reviewed in *-** business days. This has already taken effect in my online dashboard and will likely hurt my credit. I want Capital One to reinstate my card's limit of $**** or convert my card to an unsecured card at the same $**** limit I've had and refund my original credit card deposit of $****. This was grossly mishandled and I'm frankly disgusted by how little Capital One cares about my business. I've had the same card at the same credit limit for four years and in a matter of a minute, this happens?
GetHuman-ferreria did not yet indicate what Capital One should do to make this right.
I have an issue with Capital One too
How GetHuman-ferreria fixed the problem
We are waiting for GetHuman-ferreria to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.