I called in to request a partial security deposit refund and the woman on the phone pro...

GetHuman-ferreria's customer service issue with Capital One from March 2019

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The issue in GetHuman-ferreria's own words
I called in to request a partial security deposit refund and the woman on the phone processed my request as my wanting my limit reduced. It took effect immediately. I asked to speak to a supervisor in corporate named Lisa who escalated the event and sent off a request for review and to (hopefully) have my card's original limit reinstated. This is to be reviewed in *-** business days. This has already taken effect in my online dashboard and will likely hurt my credit. I want Capital One to reinstate my card's limit of $**** or convert my card to an unsecured card at the same $**** limit I've had and refund my original credit card deposit of $****. This was grossly mishandled and I'm frankly disgusted by how little Capital One cares about my business. I've had the same card at the same credit limit for four years and in a matter of a minute, this happens?
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Capital One

Customer service issue
Reported by GetHuman-ferreria
Mar 22nd, 2019 - 6 mons ago
I have an issue with Capital One too
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Seen by 4 customers so far
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GetHuman-ferreria started working on this issue
Mar 22nd 1:12am