I have a claim going through with the fair trade practice and you keep insisting you ha...

GetHuman-pompeyda's customer service issue with Capital One from March 2019

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The issue in GetHuman-pompeyda's own words
I have a claim going through with the fair trade practice and you keep insisting you have paid money into an account I am in arrears with , I do have a capital one card but only one and the account this money was paid into is not mine , I need more information about this account as your saying its my account , David Mulryne , account in question is **************** and the amount paid into it by you was £***.** .I have tried speaking with someone today but I could not understand a word they said .I am in dispute with the fair trade practice over the bill they keep saying I owe because of the money you paid into the above account that is apparently mine , I have no knowledge of this account and I don't understand that if I am in arrears then why would you then give me a second account with another card ? .I need to get this sorted asap with the possibility of getting the police involved as this is not my account so I need the information you have about this account ie the address it was opened from , the email account it is connected to .ect
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Capital One

Customer service issue
Reported by GetHuman-pompeyda
Mar 20th, 2019 - a mon ago
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GetHuman-pompeyda started working on this issue
Mar 20th 12:02pm