Hi CBS, ive been your valued depositor for how many years and my daughters car loan was...

GetHuman-trixiedu's customer service issue with CBS Corp. from November 2018

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Hi CBS, ive been your valued depositor for how many years and my daughters car loan was approved a year ago. From the date we had the unit untill todate November **, **** the said copy of Deed of Sale or The copy of our mortgaged vehicle was not given. Now me and my daughter is encountering terrible problems with your Credit and Collection Department. Can you please give me the "RIGHT PEOPLE" to talk to regarding my daughters car loan? NO I DO NOT WANT YOUR CREDIT AND COLLECTION PEOPLE BECAUSE THEY ARE ALL SO RUDE AND NOT ACCOMMODATING TO CONSIMERS. Can you please give me the name of YOUR CUSTOMER CARE HEAD SO I CAN DROP BY THE OFFICE IMMEDIATELY AND ALSO THE FULL NAME OF HIM*HER INCLUDING CONTACT DETAILS PLS. Backlog is only *month but due to the "NOT ACCEPTANCE" of our payment last October **, **** the said unpaid account grew to * Two months. It seems that your Credit and Collection Department do not want me to settle my unpaid account because they were all after the REPOSSESSION of the said unit. SO HEARTBREAKING TO KNOW AND I CANNOT BELIEVE THAT YOUR COMPANY WOULD ALLOW SUCH RUDE AND INDESCRETE BEHAVIOUR TOWARDS Your VALUED CUSTOMERS. *I AM REQUESTING IMMEDIATELY FOR A COPY OF MY DAUGHTERS SIGNED LOAN AGREEMENT INTO YOUR BANK AND ALSO AN UPDATED STATEMENT OF ACCOUNT.. Ive been requesting this things for a year now and i hope that by reaching out to you CUSTOMER CARE DEPARTMENT will give my request a priority and the RIGHT PEOPLE TO TALK WITH. I DO NOT WANT YOUR CREDIT AND COLLECTION SINCE IVE BEEN THERE IN THEIR OFFICE FOR * CONSECUTIVE DAYS AND NOBODY WENT OUT OF THEIR OFFICE *MAKING ME WAIT FOR *-* LIONG HOURS. I incurred right now a HYPER ACIDITY AND MY DAUGHTER IS TERRIBLY DOWN WITH FLU SINCE we cannot get out of your office to buy food while waiting so that they will not give "ALIBIS" that the person i am looking for went home already. *I FIND THIS EXPERIENCE SO DEVASTATING AND FRUSTRATING. *Please CALL ME IMMEDIATELY THRU MY MOBILE:***** *** *** *******MARITES SANTOS AGUILA
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CBS Corp.

Customer service issue
Reported by GetHuman-trixiedu
Nov 21st, 2018 - 9 mons ago
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GetHuman-trixiedu started working on this issue
Nov 21st, 2018 8:42pm