I have a complaint about one of your customer service reps. Anytime in the past they’ve...
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I have a complaint about one of your customer service reps. Anytime in the past they’ve always been understanding as well as competent this individual was neither.**I contacted them by chat(which I always do when I need to know something and they’ve always asked my phone number and PIN to pull up the account. This individual never did either. In fact instead of hearing what I was asking they seemed to be fixated and stuck on something that I had already checked on at the local Boost store and I told them that several times but they never got it. I’m not sure what is going on with the Boost customer service folks but it’s things like this that push someone over to another carrier. **First of all I was a Sprint customer from **** through **** with three lines and in **** we switched to prepaid phones and one of those was with with Virgin Mobile and the others T-Mobile. When Virgin folded in the US I was switched over two you guys by default. I didn’t want to switch this phone to T-Mobile because sometimes when one was down the other would still be working. **So now that Sprint was bought out by T-Mobile and Dish bought Boost I need a new device if not today in the near future which brings me to my contacting your customer service. There’s a sale through today (IN STORE ONLY) of the iPhone SE second gen for only $**.** plus activation and sales tax which makes it about $***. Which is great for a $***.** phone and the lowest I can buy an unlocked phone is $***.**So that’s why I contacted your customer service on Friday. I am stuck in the house with kidney stones and I cannot go out and if you’ve ever known anyone that has stones you’d understand but apparently the rep on Friday had not and could have cared less.**All they kept saying is you’ll have to change plans and I can send you a new SIM CARD. First of all I DO NOT NEED TO CHANGE PLANS. Unlike the customer service rep who never asked either my phone number or my PIN during the entire conversation. However the store did and I do not need to change plans and they’d drop a new SIM in when I get the device. My issue is picking it up due to the kidney stones because I’m stuck in the house. I’ve had em for fifty one years so it’s something I know better than trying to drive to another town to get a new phone it’s just not worth taking a chance driving. **So I’m asking you what I was asking the rep on Friday. Will this device be offered in the near future online or is there any possible way that it could be sold to me online now. **I was so frustrated on Friday afternoon I almost canceled my Boost account due to the reps lack of help or even trying to help. **I’ve never had an issue with the phone service and this was a first with the customer service rep.**Ben
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