Boost Mobile Customer Service Issues

I recently purchased a Samsung J7 Refine in-store for $[redacted], yet I noticed it is being offered online for $[redacted], representing a $70 difference. The discrepancy is concerning to me. During my visit, I encountered a clerk who lacked knowledge about the phones and seemed bothered by my inquiries. His impatience and careless handling of the phone left me with a scratched screen and a feeling of discomfort. Despite reporting the incident, I have not received any follow-up, which has been disappointing. I am seeking compensation for the poor customer service, the damage to my new phone, and the lack of timely response regarding my concerns.

I recently bought a phone and plan from a Boost Mobile store. The customer service wasn't the best, but I needed a phone so it was fine. Later, when a friend needed a phone, I suggested going to see if we could save money and give them business. The treatment I received was disappointing. As a long-time customer service professional, I was shocked at how poorly I was treated. I'd like to speak to someone about this experience, as the individual in the store is representing Boost Mobile. It's surprising to see someone running a store under your name treating paying customers poorly, especially when they are bringing in more business.

I am Roger Chillemi, and I own a Boost Mobile Galaxy J7 Refine with the model SM-J737P and the IMEI [redacted][redacted]. My software version is J737PVPU2ARJ2, and my hardware version is J737P. However, I am experiencing an issue where my phone is unable to receive MMS graphics in text or email. I have tried to troubleshoot by checking the APN settings, but the screen for APN2 LTE Internet x.boost.ispn is unresponsive. I have researched online and believe that my J7 Refine should be able to receive MMS like my previous Galaxy S4. Any help you can provide would be greatly appreciated.

I am currently receiving calls from a Spanish-speaking individual looking for Maria, the previous owner of my current phone number. The calls are persistent, even in the early hours of the morning, and they are becoming disruptive. Despite blocking the caller's number, I am still receiving voicemails. I have tried different blocking methods, including apps, without success. I am reluctant to change my number or switch service providers, so I am seeking assistance in resolving this issue. You can contact me at [redacted] or via email at [redacted] Your prompt attention to this matter would be greatly appreciated. Thank you.

I tried to gather information about becoming a Boost customer, but details were scarce apart from device information. I decided to switch to Boost Mobile that day. After enduring five exhausting hours, my wife, father-in-law, stepson, and I left the store with four new phones, all insured and fully paid. Despite planning to dine out, we were so drained and frustrated that we opted for fast food and went straight to bed. I'm hoping the phone service will be much better than the in-store service we received. I mentioned the lengthy wait and politely asked if we could receive screen protectors as a gesture for the considerable wasted time. Unfortunately, I was swiftly denied. My experience with the customer service at Boost Mobile has been disappointing, and I have already informed a fellow customer that I would not recommend their services.

I own a Boost Mobile Galaxy J7 Refine with the model number SM-J737P. I am experiencing difficulty receiving MMS graphics in texts or emails. I have tried troubleshooting by checking the APN settings, specifically APN2 LTE Internet x.boost.ispn. However, the screen does not respond. My IMEI number is [redacted][redacted], software version is J737PVPU2ARJ2, and hardware version is J737P.04. Any help resolving this MMS issue would be highly valued. Thank you.

Firstly, my name is Greg Taylor, and I am a senior citizen who has been a loyal customer of Boost for many years. About a month ago, I purchased a new phone. Last Wednesday, I paid my bill of $50. However, on Thursday evening while shopping, my phone was stolen. I immediately went to the Boost store on Friday morning at opening time to deactivate my phone, only to find that my account had been closed, and I no longer had a phone number associated with it. I am the sole person who knows my pin number, so I am confused as to how this situation occurred. I want an explanation for the closure of my account, as I am now out of the cost of my new phone and the $50 that I recently paid for my bill. As someone living on social security, this loss is significant to me. I hope to hear back from Boost with the answers and resolution I seek. Thank you. - Greg Taylor

I'm having trouble receiving MMS graphics on my Boost Mobile Galaxy J7 Refine. I've tried adjusting the APN settings, but the phone is unresponsive. The model is SM-J737P and the software version is J737PVPU2ARJ2. The issue persists despite following online advice. Your help in resolving this matter would be greatly appreciated. Thank you.

My name is Greg Taylor, and I am a senior citizen who has been a loyal customer of Boost for many years. Last month, I bought a new phone and paid my bill of $50 on Wednesday. Unfortunately, my phone was stolen while shopping on Thursday evening. I immediately went to the Boost store when it opened on Friday morning to deactivate my phone, but to my surprise, my account was closed, and I no longer had a phone number. I am puzzled as I am the only one with access to my account pin. I am disappointed as I am now out the cost of my new phone and cannot retrieve the $50 payment I made. Being on a fixed income, this is a significant loss for me. I seek an explanation and resolution from Boost as to how this could happen. If I do not receive a satisfactory response, I will have to share my experience with others. Thank you, Greg Taylor. Email: [redacted]

Due to my bank card being stolen, I had to cancel it. I will receive my new card shortly. My payment is due tomorrow, and I am prepared to purchase a prepaid Boost Mobile card to make the payment if needed. However, I live in a remote area, and the store is thirty-five miles away. Once I have my new bank card, I intend to resume the automatic payment plan. I only removed my bank card from automatic pay due to the theft. It would be greatly appreciated if Boost could allow a one-week grace period to receive my new card in the mail and set up auto payments. I have been a loyal customer for about eight years.

I would like to speak with someone from The Co. Line Stop 11. When I call, the message says the Magic Jack representative is unavailable, and then it hangs up. This experience has left me very unhappy. I have been a valued customer off and on for a few years. My phone started malfunctioning after about a year, and despite being told I am eligible for an upgrade, I can't afford the suggested phones. The refurbished Android phone I was given was falsely claimed to be brand new. I keep receiving texts meant for someone else which is frustrating. I am 62 years old and on SS Disability, so these issues are especially stressful. I have referred five people to Boost Mobile who are also dissatisfied. My phone number is [redacted]. I hope to receive a call back soon. Thank you.

My phone is malfunctioning, and I can't reach Boost Mobile for help. I'm frustrated because my bill is due tonight, and I don't want to pay for a faulty phone. It constantly shuts down, hangs up during calls, has low volume even when turned up, won't send messages, freezes, takes forever to charge, types on its own, and duplicates messages. This is wasting my money, and I can't easily go get a new phone. I believe Boost Mobile should offer me a free month as I am a loyal customer. I hope to resolve these issues soon at the Madison and Stop 11 store in Indianapolis. Please reach out to me as I'm feeling anxious without a working phone. Thank you.

I did not use the auto-reboot feature for nearly a year with their service until I received an email offering a $25.00 gift card for signing up. After signing up, they processed my payment three days early, causing me to incur a $35.00 insufficient funds fee from my bank. When I contacted customer service to resolve the issue and requested the pending payment be stopped or my account closed, they informed me they couldn't stop it, but ended up canceling my account. Today, when I reached out to customer care regarding this matter, I found them to be very rude and unhelpful, especially as I lost my payment due to the cancellation.

I have contacted Boost Mobile twice regarding my ongoing service issues. Despite being advised to restart my phone, the problem persists. I reside in Suquamish but only get reliable service in the west Bremerton area. The $50 I pay monthly feels wasted as I can't use the service near my location. Calls fail frequently, even after waiting on hold for 45 minutes. Data is unusable without driving to a specific area. Loading a simple page like Google takes almost half an hour without WiFi. I have left messages at two Boost Mobile locations without any response, which feels unprofessional. Restarting my phone no longer seems like a viable solution to this poor service quality.

Hello, my name is Michael Crawford. I received an email from Boost Mobile last month, offering a $30 reboost card if I continued service and made a payment. The pin number is [redacted][redacted]. When I visited a local Boost store in Las Vegas, the representative was unable to honor the offer despite showing her the email. Considering going back to Cricket, I have an LG Stylo 3 ready for their service. However, I appreciate Boost Mobile's service and quality hotspot, so I paid last month's charges in full. My bill is due today, but due to my busy schedule, I plan to pay it tomorrow at a store in Vegas. I request the $30 reboost to be added to my account, bringing the balance to $36.06. Thank you for your assistance in this matter.

Hello, my name is Tyler Rivers and my phone number is [redacted]. I paid my bill on October 9, [redacted] at the store located on 7th & Spring in Los Angeles. The store employee, Angie, asked me if I wanted to enroll in autopay for next month when I switched my service from $30 to $50. I clearly declined autopay, but she signed me up without my consent. Boost Mobile deduced $50 from my checking account without authorization, and I am displeased about this. I demand a refund of the $50 that was taken from my debit card without permission. I had no intention of continuing service with Boost Mobile this month, which is why I refused autopay. My bank advised me to contact your corporate office before pursuing a claim to recover my money. I am also considering filing a police report regarding this matter.

I have been a long-time customer with Boost Mobile and have been struggling to get my phone serviced for the past two days. I brought it to a Boost store where I was told it was fixed, only to discover hours later that it wasn't. In a frustrating situation where my landline is being transferred and unusable, I called customer service and was abruptly disconnected at 10:59 pm. When I tried calling back, I was informed that it was after hours. This experience is unacceptable as I rely on my phone 24/7 to care for my sick mother, my autistic toddler, and my teenager. Now, with my landline out of service, having my mobile phone working is crucial. The lack of support from Boost Mobile has disappointed me greatly, and I am considering switching providers due to this poor customer service experience.

I contacted the Spanish Customer Service hotline an hour ago. I spoke to an agent whose name I can't recall. The information provided about my device not being able to make or receive calls was unclear. I requested to speak to a supervisor, and David took over the call. However, he was not professional, did not clarify the issue with my device, and compared it to a different device not from Boost Mobile. Eventually, he became really rude, raised his voice, and did not know how to handle a customer. As a Customer Service Representative myself, I know that treating customers this way could result in being fired. It was unnecessary to mistreat a customer, especially since my family members (total of 8) have been with Boost Mobile for over 2 years. This experience may lead us to switch to another provider. Though Metro PCS has its flaws, they manage to treat customers well and provide accurate information consistently. Good job, Boost Mobile. Continuing to employ unprofessional staff who mistreat customers will only result in losing more loyal customers.

I am experiencing severe storage issues with my Boost Mobile phone. Despite deleting apps, photos, and videos, my storage remains full, causing my phone to be slow and disrupt my schoolwork and study for my SATs. Boost's solution of paying for extra storage is unreasonable, as it is costly and seems ineffective. Even essential apps like Facebook are difficult to keep due to the lack of space. Additionally, the phone frequently logs me out of apps, making it hard to use. The constant phone slowdowns have been frustrating to the point of considering writing a complaint email. Boost Mobile's service needs improvement, as it’s hindering my academic progress. I urge them to address these storage and performance issues promptly.

I purchased a new phone three days ago, but it's not functioning properly. There's also a dead zone at my home where the phone doesn't work. I'm having trouble returning it to the store I bought it from. The owner insists on having the box and the plastic insert, making it difficult for me to get a refund. I didn't receive a receipt as he knows me well and I didn't mind at the time since we have had a long customer relationship. I'm disappointed as I have been a loyal customer for years, visiting the store frequently.