Bought a product, kept breaking, had warranty plan, returned it, would only give store credit even though it was on service plan and should be refunded back to original form of payment

GetHuman3087792's customer service issue with Best Buy from June 2019

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The issue in GetHuman3087792's own words
Return it to get money back ... We are a small business and bought a security system(Arlo) with the two yr service plan, with in six months already had to replace it. Had many issues with the replacement including Arlo was sending new camera since one was already defective. Was not satisfied with Arlo customer service and their product is ****. We attempted to return the whole system back to the store and they stated they could only give us store credit even though we had the service plan to protect us. We called customer service on April eleventh, **** at nine twenty four am, the nice lady had found the purchase and by the end of our call it was stated because we had the service plan they should have refunded the amount back to the original form of purchase. She stated the store credit would be canceled and that the money would be refunded the money back to the credit card it was purchased from. She did not provide us a case number. Fast forward, never received the money back to card and so when I called back on May twenty, **** at twelve fifty three pm. I was told that there was no way customer service could reverse the refund payment methods. I asked to speak to a supervisor. He was repetitive and not empathetic at all. I was told unless I have a case number he could not look anything up or assist me with my April eleventh call. Apologized for the false information but would not assist me further. **We do not have any further interest in shopping at Best Buy as it is too far away from our business and we would just like our money returned to the original form of payment (credit Card) This has been the worst experience and customer service we have ever received from a company. Five hundred dollars is wasted and the product was horrible and we purchased the service plan to protect us but in the end we were not protected and now feel poorly about the company.
We were told in a call that they would cancel gift card and return to original form of payment, never happened. Next call was rude and repetitive, no empathy at all.
I want my funds refunded to the original form of purchase not a store credit.
We are a small business and until now was considering purchasing other items, but now won't shop there again
Calling customer service and tried reaching out to corporate. Went into store and they were not helpful at all.
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बेहतर परिणामों के लिए, कम से कम 100 अक्षर लिखें
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Best Buy

Arlo Security system
Customer service issue
Reported by GetHuman3087792
Jun 14th, 2019 - a mon ago
I have an issue with Best Buy too
Not resolved
Seen by 19 customers so far
Similar issue to 11326 others
0 customers following this
Timeline
GetHuman3087792 started working on this issue
Jun 14th 6:05pm
GetHuman3087792 indicated the issue is not fixed yet.
Jun 14th 6:37pm
GetHuman3087792 indicated the issue is not fixed yet.
Jun 17th 3:03pm
GetHuman3087792 indicated the issue is not fixed yet.
Jun 17th 3:50pm
GetHuman3087792 indicated the issue is not fixed yet.
Jun 17th 5:17pm
GetHuman3087792 indicated the issue is not fixed yet.
Jun 17th 7:03pm