Best Buy Customer Service Issues

Archive 43

The following are issues that customers reported to GetHuman about Best Buy customer service, archive #43. It includes a selection of 20 issue(s) reported June 13, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I issued a $4,[redacted] deposit check for a $16,[redacted] home entertainment and security system. Unfortunately, the check was rejected by a new security company screening the payments, citing lack of prior history with them. Despite numerous conversations and providing details like my social security number, the outcome remained the same. They insisted on a cashier's check or credit card, both of which I couldn't use as the funds were linked to my LLC. Surprisingly, they didn't verify the check or reach out to Merrill Lynch, who manages my account. Disappointed with this lack of flexibility, I'm considering taking my business elsewhere due to the inconvenience and unprofessionalism displayed.
Reported by GetHuman3078057 on Khamis, 13 Jun 2019 pukul 00.21
I attempted to buy a Galaxy S10 on Saturday, June 8th for AT&T service. There were issues with AT&T that prevented the store associate from activating the phone on my account. After two hours, I was advised to return the next day due to AT&T not functioning properly. Upon returning to the store the following day, the promotional offer had expired. I spoke with managers at two different locations who expressed their inability to assist, only offering accessory deals. One manager said he would communicate with the AT&T representative but never followed up. After contacting the store again, I was told to speak with another manager on Sunday, June 16th. I am seeking to purchase the phone at the price offered on Saturday, $24.99 per month instead of $30. Additionally, given the 5 days of complications, numerous discussions, and stress endured without a phone, I am also seeking compensation. The entire experience has left me feeling undervalued, as though my concerns are not a priority.
Reported by GetHuman-mpelucac on Khamis, 13 Jun 2019 pukul 03.26
I spent hours researching a Samsung smartwatch on my day off. I recently moved to Columbus, GA and relied on Google, the corporate Columbus store website, and the store recording, which all stated that the store would be open today. However, upon calling the store, I was informed it would not open until tomorrow, contradicting the updated information. I had planned to purchase the watch today as a special Father’s Day gift for my boyfriend, especially since I am the only woman he's introduced to his children post-divorce. I had prepared by contacting customer service and deciding on the model and options in advance. Upon arriving at the store, I was told only online orders could be picked up due to the store relocating. The earliest I could get the product was Friday, which was a problem as I work during Father’s Day weekend and won't be able to pick it up in time. Despite wanting the LTE version only available at Best Buy, I had to purchase a Bluetooth version at Target. I am disappointed at the lack of communication regarding the store hours, and the unhelpful customer service response to my situation.
Reported by GetHuman3078915 on Khamis, 13 Jun 2019 pukul 04.52
I purchased a stove in February '19 which was delivered in April '19. The store in Cleveland, OH (#[redacted]) had a promotion for 15% Best Buy rewards if you applied for a Best Buy credit card, which I did. After receiving my first payment statement and paying off the account in the same store, I have yet to receive my rewards. I contacted customer service multiple times and spoke with Katie, who identified an issue with how the store applied my payment. She mentioned sending an $80 gift card, which I have not received. I have called customer service several more times, spending 40 minutes on the phone yesterday and speaking with representatives in various locations, but the problem remains unresolved. I am frustrated with the lack of progress and repetitive interactions. I am seeking assistance to resolve this matter promptly. Thank you.
Reported by GetHuman-ddove on Khamis, 13 Jun 2019 pukul 16.32
I placed an order for a $[redacted] gift card on 6-10-19 with the order number CND7RN8KRN. After some confusion with the first order, involving multiple representatives due to a bank issue, I finally got it sorted out. There was some back and forth about the order number not being from the US, even though I am in Florida. After checking with PayPal and contacting Star something or other, I finally received confirmation that the order went through. The gift card is for my brother's 70th birthday on the 17th. He has Parkinson's and is doing remarkably well. I am trying to ensure he receives the ecard as promised, as the website currently shows the order number as invalid, despite assurance from a representative that it was delivered. I want him to enjoy using it for a new receiver, possibly from your company, as he recently bought a TV from you and loved it. Thank you for your help.
Reported by GetHuman3081414 on Khamis, 13 Jun 2019 pukul 16.39
Subject: Issue with Best Buy Geek Squad Protection Plan I am writing regarding the Best Buy Geek Squad protection plan that was active on both my husband's and my iPhones a few years ago. Recently, we realized there were three plans registered under my husband's name, Anthony John Temoin, [redacted]. Unbeknownst to us, when my husband received a replacement phone, it inadvertently led to the creation of a new plan. Upon switching to a protection plan provided by Rogers for our new phones, we contacted Geek Squad to cancel the existing plans. However, to my surprise, I discovered charges on my credit card statement for three plans dating back to [redacted], and I was only offered a refund from the date of cancellation. I find this situation unjust as I was unaware of the multiple plans, with two of them being linked to the same phone. I reached out to a representative, but communication was challenging, and I felt my concerns were not fully understood. I hope to receive appropriate compensation for this oversight. Your prompt attention to this matter would be greatly appreciated. Thank you, [name redacted]
Reported by GetHuman3083696 on Khamis, 13 Jun 2019 pukul 22.57
I placed an order for a pair of Airpods as a birthday gift for my fiance this Saturday. The website showed they were available for pickup today at the McAllen, TX store on Jackson Ave. I was told they were out of stock and expect them on the 22nd. If I knew this, I wouldn't have bought them for the birthday on the 15th. I will be in San Antonio this Saturday and could pick up the Airpods from a Best Buy there. Can you assist me with this issue or suggest other options? ORDER #: BBYTX-[redacted]29
Reported by GetHuman3084366 on Jumaat, 14 Jun 2019 pukul 01.59
As a small business, we purchased an Arlo security system with a two-year service plan. Within six months, we needed to replace it due to defects. The replacement process with Arlo was frustrating as they sent a new camera for a defective one. Despite having the service plan, when we tried to return the entire system, the store only offered store credit. We contacted customer service on April 11, [redacted], at 9:24 am, and were initially promised a refund to the original credit card. However, no refund ever came through. When we followed up on May 20, [redacted], at 12:53 pm, we were informed that the refund couldn't be reversed without a case number. The supervisor we spoke to was unhelpful and unempathetic, insisting on the case number we were never provided. This entire experience has left us disappointed and frustrated, with $[redacted] wasted and no resolution in sight. We are now disheartened by this poor customer service and lack of protection despite purchasing the service plan.
Reported by GetHuman3087792 on Jumaat, 14 Jun 2019 pukul 18.05
Order# 1[redacted]-[redacted] LG Washing Machine + Dryer I purchased the appliance on 5/27. The first delivery was on 5/31, but it arrived without the Stacking Kit, causing me to miss a day of vacation. The second delivery brought the stacking kit but forgot the appliances, resulting in another missed vacation day. Today, on June 14, the third delivery arrived with the appliances but forgot the stacking kit, leading to another lost vacation day. Despite promises to make up for the initial mistake, including a surprise gift, I am frustrated with the repeated errors in delivery and installation. I am considering canceling the order for a full refund, potentially involving the BBB or legal action to compensate for my lost vacation days. Additionally, I am contemplating cutting ties with Best Buy and switching to competitors like Amazon. The prompt resolution of this matter will impact my future loyalty to your company. The ball is in your court now.
Reported by GetHuman-jfbarcin on Jumaat, 14 Jun 2019 pukul 19.07
Order# 1[redacted]-[redacted]: LG Washing Machine + Dryer I purchased the appliance on 5/27. The first delivery was on 5/31 but arrived without the Stacking Kit, causing me to miss a day of vacation. The second delivery had the kit but forgot the appliances, resulting in another missed vacation day. Today is the 3rd delivery on June 14, and though they brought the washer-dryer, they again forgot the stacking kit, leading to the loss of a third vacation day. Following the mishap during the 1st delivery, I was promised compensation including a surprise gift. The repetitive errors have tested my patience, and I am considering either canceling the order for a full refund or pursuing further actions. I urge your customer service department to rectify this promptly to salvage our future relationship. My trust in Best Buy hangs in the balance based on the urgency displayed in resolving this frustrating situation.
Reported by GetHuman-jfbarcin on Jumaat, 14 Jun 2019 pukul 19.24
I am a dissatisfied Best Buy customer in Memphis named Edward C. I experienced poor customer service when I purchased a new cell phone last Friday at the store. The first phone had power issues, so I exchanged it for another one. Unfortunately, the second phone had battery problems, and I had to pay more for an upgraded phone. Despite promises to port over my old phone number, it hasn't been done. The store at Best Buy Mobile on Poplar Avenue did not assist, and the communication was lacking. I had to spend hours at the store on multiple days trying to resolve the issue. The representatives from Cricket and Best Buy did not provide proper assistance, leading to my frustration. I hope the phone problem gets resolved quickly, or I will have no choice but to return it. Thank you, Edward C.
Reported by GetHuman3089800 on Sabtu, 15 Jun 2019 pukul 01.30
I recently bought the Ring Spotlight Cam 2-Pack for Father's Day. Upon opening, I discovered there were only enough batteries for one camera, which was unexpected since the package includes two cameras. I thought it should come with batteries for both cameras, but the item description online wasn't clear. Can you clarify if it's supposed to include 2 or 4 batteries? I chose this product because it came with two cameras for two separate locations we wanted to secure. Additionally, the package had only French instructions, but I managed to find English instructions online. Thank you!
Reported by GetHuman3097794 on Isnin, 17 Jun 2019 pukul 00.46
On 6/21/[redacted], an order number #[redacted]92 was placed through Best Buy For Business by C. B. from New York Mint, a subsidiary of Asset Marketing Services, Inc. The item ordered was an Apple 12.9 in. iPad Pro with the item number BB[redacted]0. I received this iPad as a prize at our company picnic, and unfortunately, it has become disabled. Apple support was unable to assist me in resetting and activating it. They advised me to bring the iPad, a photo I.D., and the receipt to an Apple store for further assistance. I have a copy of the Best Buy receipt from C. B., the purchaser, but I believe the receipt may contain the serial number needed for resolution. Can you provide any documentation that includes more detailed information about this specific iPad, especially the serial number? Thank you.
Reported by GetHuman3101808 on Isnin, 17 Jun 2019 pukul 17.58
My name is Melanie Steinert, and I am extremely frustrated. I brought my phone in for a screen repair, and Geek Squad assured me they would back up my data before replacing the screen. However, after getting the screen fixed on June 16th, [redacted], I realized my phone had not been backed up, causing me to lose all my photos, notes, voice memos, and more. I am not very tech-savvy and trusted that Geek Squad would handle this properly. When I returned on June 17th, [redacted], they admitted that the backup had failed, but continued with the screen replacement anyway. No one offered me a refund or a new phone; they just let me leave. I believe I deserve a new phone, even a better model, considering all the trouble I have been through.
Reported by GetHuman3102973 on Isnin, 17 Jun 2019 pukul 20.38
Dear Sir, I recently contacted an individual claiming to be from bestbuy.com. He offered to provide a mobile phone in exchange for an online payment. I've been communicating with him through WhatsApp. His details are as follows: Mobile Number: +1 [redacted] Name: Ahmed Mohammed I am from India, and he claims to be from the USA. I am unable to file a complaint locally if he turns out to be fraudulent. I have already paid him ₹[redacted], and now he is asking for more money. I am concerned about his authenticity as a Best Buy employee, especially since he provided me with an ID card photo. I initially trusted him due to his use of the Best Buy banner as his WhatsApp profile picture, but I now worry that I have been deceived. He has been consistently using the Best Buy banner on his profile for the last three months. I seek clarification on whether he is actually associated with Best Buy or if he is a fraudulent individual. Awaiting your response. Sent from my iPhone
Reported by GetHuman3106933 on Selasa, 18 Jun 2019 pukul 14.56
Subject: Issue with Shipping Address for Order # BBY01-[redacted]62 Hello, I recently noticed that my order appears to be shipping to the wrong address. Despite updating my shipping details online, the confirmation email states it is still going to my previous address. I am concerned that the current residents might not forward the package to me. I kindly request the shipping address be corrected to: Brandy Armstrong [redacted] Commercial St Netawaka, KS [redacted] instead of [redacted] Parkrow. If it's not possible to modify the address, could the item be held for in-store pickup or require a signature upon delivery to avoid any issues? I'm flexible on the solution, I just want to ensure I receive my order. Thank you for your assistance. Sincerely, Brandy Armstrong
Reported by GetHuman-kctigger on Selasa, 18 Jun 2019 pukul 14.58
Order #[redacted] | FMS #[redacted]0, Greetings, I bought a Whirlpool gas range at Best Buy in Rio Hondo, Puerto Rico on May 27, [redacted]. The delivery was set for June 11, [redacted], which also included other items I bought. Unfortunately, on delivery day, the crew informed me that the stove was damaged, promising an exchange with no further action required on my part. Today, after no updates, I called customer service and found out they hadn't arranged for a replacement as promised. Initially, I was told to wait another 1-2 weeks, but now they are saying it could take even longer, with an estimated delivery of July 13, [redacted]. This delay of a month and a half is unreasonable, especially since the lack of communication is not my fault. It is frustrating that the waiting time increased from 2 weeks to a month for Best Buy's oversight. This situation is incredibly disappointing.
Reported by GetHuman-jemilly on Selasa, 18 Jun 2019 pukul 22.28
My spouse got me a watch band as a gift for my birthday on 6/16. However, the original band was sufficient, so we tried to return it on 6/18. The customer service representative said they couldn't accept the return because it was purchased on 6/2. After requesting to speak with the manager, we were informed it could only be exchanged for store credit, an option not offered by the salesperson, Lahairba. This policy seems poorly considered since it restricts options for customers. Furthermore, not allowing customer service managers the discretion to make exceptions shows a lack of trust in their judgment. Comparing this policy to online sellers, the advantages are obvious.
Reported by GetHuman-clritchi on Rabu, 19 Jun 2019 pukul 00.33
I was a member of the My BestBuy Gamer's Club Unlocked rewards program and received a coupon for 25% off 1 physical videogame purchase in mid-March via email. The coupon was valid for online purchases but did not have an expiration date. When I tried to use it in May, the coupon link in the email was not working, and I have been unable to get a new copy since. After contacting BestBuy support, I was directed to a local store where they couldn't help me and then to rewards support over the phone. Despite a promise to email me a new link within 5 business days, I have yet to receive it after 12 business days. I just need assistance in getting a new coupon reissued. Thank you. ~Kelly K. ~ [redacted] ~ [redacted]
Reported by GetHuman-kellyjkl on Rabu, 19 Jun 2019 pukul 06.17
I placed an order on February 15 for an in-dash receiver and accessories for my [redacted] Pontiac Bonneville. I had everything installed by Best Buy, but soon after, my car battery kept dying. After multiple visits to the store, it turned out that a Vehicle Communications Interface Module was the culprit, not the installation. I ended up spending a total of $[redacted].99 on unnecessary expenses on top of the $[redacted].71 for the initial purchase. I am seeking compensation for the time and money I lost due to this ordeal.
Reported by GetHuman3117299 on Khamis, 20 Jun 2019 pukul 05.12

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