I have been a Bank of America customer since ****. I have had a Bank of America credit...

GetHuman-glynisth's customer service issue with Bank of America from February 2019

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The issue in GetHuman-glynisth's own words
I have been a Bank of America customer since ****. I have had a Bank of America credit card since ****. My husband and I had $**K lines of credit on our joint card, and I have had $**K on my own card. **Historically, when we reach a high balance on our card, we pay off the entire balance. This is what I intend to do again, once my new job starts.**In the meantime, I have contacted the credit card company asking that they drop my interest rate from **.**% to *% until we can pay off the balance. No one at the credit card company seems to be able to do this.**The only "help" they are suggesting is to close the account and send it to collections. (Even though the account is in no manner delinquent, but paid and current.)**Is this how you treat long time clients? Would you really rather lose a client than work with them by lowering the interest rate on their card?**Please let me know who I may speak with regarding this. I have already tried going up the food chain through the number on my credit card, to no avail.**Thank you*Glynis Thakur
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Bank of America

Customer service issue
Reported by GetHuman-glynisth
Feb 13th, 2019 - 5 mons ago
I have an issue with Bank of America too
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GetHuman-glynisth started working on this issue
Feb 13th 6:19pm