Had to submit a claim and received a new phone. Touch screen on old phone not working...
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Had to submit a claim and received a new phone. Touch screen on old phone not working. can't wipe phone clean. What do I do? I don't want to return phone with personal info on it. Can't navigate anywhere on old phone to clear data. Have been seeking help for days. Have been to AT&T stores who managed to do a factory reset and then lied to me telling me that my personal info would then be gone. I know this is not true. Asurion phone number HAS NOT WORKED for the entire week that I have tried to call. I am beyond frustrated and need to know what to do.*carol kline **********
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