Had to submit a claim and received a new phone. Touch screen on old phone not working...

GetHuman-cakkline's नवंबर २०२१ से Asurion दावे के मुद्दे के साथ समस्या

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The issue in GetHuman-cakkline's own words
Had to submit a claim and received a new phone. Touch screen on old phone not working. can't wipe phone clean. What do I do? I don't want to return phone with personal info on it. Can't navigate anywhere on old phone to clear data. Have been seeking help for days. Have been to AT&T stores who managed to do a factory reset and then lied to me telling me that my personal info would then be gone. I know this is not true. Asurion phone number HAS NOT WORKED for the entire week that I have tried to call. I am beyond frustrated and need to know what to do.*carol kline **********

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एक दावे के मुद्दे के साथ समस्या
Reported by GetHuman-cakkline
नव. ३०, २०२१ - २ महीने पहले
Not resolved
1 ग्राहक द्वारा अब तक देखा गया
इसी तरह के मुद्दे 265 अन्य के लिए
0 इसके बाद ग्राहक


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नव. ३०, २०२१ १२:२३दोपहर