my phone is stuck on guided access and keeps telling me to triple click the home button...

GetHuman-laceyrae's customer service issue with Apple from February 2019

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The issue in GetHuman-laceyrae's own words
my phone is stuck on guided access and keeps telling me to triple click the home button and when I do nothing happens so its frozen. my phone is all I have so I cannot text, make phone calls, nothing. I put guided access on for my toddler who likes to watch cartoon videos on youtube. so here we are. I have tried holding the power button and the home button down at the same time for *-** seconds and nothing happens. I am extremely frustrated as I need my phone and I do not want to lose everything I have on it. I need help to fix it please.
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बेहतर परिणामों के लिए, कम से कम 100 अक्षर लिखें
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Customer service issue
Reported by GetHuman-laceyrae
Feb 21st, 2019 - 3 mons ago
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GetHuman-laceyrae started working on this issue
Feb 21st 10:05pm