Need a better understanding of this "new" program for membership redemption on points...

GetHuman-rrsecret's customer service issue with American Express from June 2019

Help with my American Express issue
The issue in GetHuman-rrsecret's own words
Need a better understanding of this "new" program for membership redemption on points. I am very frustrated at the time limit given to redeem.
GetHuman-rrsecret did not yet indicate what American Express should do to make this right.
I have an issue with American Express too
How GetHuman-rrsecret fixed the problem
I was concerned at having all the points that I am building for my **th b'day. retirement!!! My concern was the notation that the points had to be used by October, I think. That is a lot of points to use in a shiort period. I contacted Member Services and found that that only applies to employees to earn points. So....I am hopeful that I understand my points are good for some reasonable time to build and use.
Please help with my American Express issue
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American Express

Customer service issue
Reported by GetHuman-rrsecret
Jun 10th, 2019 - a mon ago
I have an issue with American Express too
Fixed
GetHuman-rrsecret shared how to fix
Seen by 6 customers so far
Similar issue to 1961 others
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Items needed
Full card number
Name on the account
Last 4 of SSN
Billing Address
Your birthday
Timeline
GetHuman-rrsecret started working on this issue
Jun 10th 8:58pm
GetHuman-rrsecret confirmed the issue is fixed. Hooray!
Jun 12th 12:56am