Amazon Customer Service Issues

I recently exchanged in-game items for a card with someone who couldn't use PayPal in their country. After using the card, my account got put on hold, possibly due to the mismatched addresses. I have evidence of the trade and screenshots of receiving the card from them. It's crucial to regain access to my account as I need the funds and traded with the card owner. They appear unsure of how to help. My account is associated with the email "[redacted]," and I am seeking assistance from an Account Specialist.

I have received three calls regarding a $[redacted] charge on my account for a phone I did not buy. The individual I spoke with had a foreign accent and instructed me to download an app to prevent the charge. I am seeking clarification on any activity related to this purchase on my account. If my account was indeed used for this transaction, it implies unauthorized access, and I do not authorize the charge. Please provide further details on this matter.

I am having trouble accessing my Audible account [redacted] due to two-factor authentication requesting an OTP sent to my old phone number, 07[redacted]24. I have a new phone number now and am unable to get past the OTP. Additionally, it appears I have two Audible accounts, one linked to amazon.com and one to amazon.co.uk. The amazon.com account was closed after a missed payment. I unintentionally opened a new account with amazon.co.uk using the email [redacted], resulting in this confusion. Could you please assist me with the following: 1. Consolidating my Audible account with amazon.co.uk linked to [redacted] 2. Updating my phone number on file. 3. Merging my accounts into a single Audible account under [redacted] 4. Requesting refunds for the two payments made in November to the amazon.co.uk account. Thank you for your help. Lyla

I purchased an item on Amazon worth Rs. [redacted] (INR), but it arrived defective, so I initiated a return. Despite selecting a bank account refund option, I received a check without my surname, causing the bank to reject it. After contacting customer service, they assured me the amount would be refunded to my bank account within 7 working days once the check was cancelled. It has been 10 days now, and I have not received the money. The customer service representative informed me that the check is still not cancelled, and I need to wait an additional 3 working days for processing. What steps should I take next?

I purchased a $50 birthday card for my nephew and linked it to his phone number for him to claim. The amount was deducted from my bank account. However, my nephew does not have an Amazon account to receive the $50. I am unsure of the next steps to help him get the money or arrange a refund. Alternatively, I am considering sending the gift to my nephew's mother. I appreciate any guidance on how to proceed with redirecting the funds. Thank you for your assistance.

The woman who delivered my package accidentally damaged both my yard and my neighbor's yard. She drove into my yard and left through my neighbor's driveway in her personal vehicle, not an Amazon delivery van. My yard is expensive to maintain, and my neighbor is asking me to cover the cost of fixing their yard too. I understand the challenges of the service industry as I work in a similar field, but there is undeniable damage that needs to be addressed promptly. I am seeking assistance to resolve this matter.

An Amazon package was mistakenly delivered to my address. It was intended for Ariel Padua at [redacted] Radiance Park St., North Las Vegas [redacted]. I reside at [redacted] Radiance Park St., North Las Vegas [redacted]. Unfortunately, I cannot deliver the package myself as it is too heavy due to my arthritic hands and wrists. I kindly request Amazon to arrange for a pickup of the package from my doorstep and redeliver it to the correct address.

I attempted to buy an item on the Amazon.in app on my phone today. Even though I selected the default delivery address, I kept getting an error message stating, "an error occurred when we tried to set your shipping address. Please try again." I tried multiple times with the same outcome. This issue has blocked me from using the Amazon India app. I even tried using different mobile devices, but the problem persisted. Please advise on how to resolve this matter. Thank you. - Abdulkader K C. Phone: [redacted].

Hello, I am seeking assistance in obtaining a Fiscal Residence Certificate for Amazon EU s.a.r.l. in Luxembourg for the year [redacted]. This document is needed by Romanian fiscal authorities to prevent double taxation for the Romanian sellers we manage as an accounting firm. If this is not the appropriate channel for this request, kindly direct me to the correct contact (email address) to acquire the required document. Thank you for your help.

On November 18th, I got an email from Amazon informing me that my account was suspended because of suspicious activity. Upon reviewing, it mentioned that the funds were used from the credit card instead of the Amazon Gift Cards I had added to my account previously. I would like to know why the Gift Cards were not utilized and what steps I can take to address this matter and reinstate my account.

I am seeking assistance with my Amazon account. As an older individual with memory difficulties, I lost my login details when my phone stopped working. I now have a new email address and cannot recall any of my login information. Previously, Amazon recommended I cancel my account and create a new one, which I am unable to do without access to the current account. I am a Prime member and diligently pay my monthly bill, but I am unable to sign in. I am willing to provide any necessary personal information except passwords and emails, as these have all been updated. I kindly request support in resetting my account. Thank you for your help.

I have been satisfied with the products I ordered previously. I am interested in employment at your company and submitted an online application. I am unsure if it was successfully submitted. I am Laura S. from Franklin, TN. Reach me at [redacted] or [redacted] I hold a college degree and am eager to join your team. It would be great to hear from the hiring manager soon. Thank you.

My wife, Patricia A. McCage, and I share a joint account. I would like to transition to using my email address, [redacted], and set up my own password for the account. We are facing issues purchasing items from the cart on Amazon as my email and password are not being recognized. I would greatly appreciate it if you could assist me in resolving this matter by providing a solution to my email. Thank you for your help in advance. Don McCage

I need assistance with updating my 2-step verification phone number. The OTP codes keep going to my old number, which is [redacted]. I attempted the account recovery process, uploading my current CA Driver's License copy, but haven't received any response via call or email. I've been in touch with multiple [Amazon] customer service agents over the last 3 days, but my login issue remains unresolved.

While shopping on Amazon, I received a notification about a potential account breach and followed the steps to secure my account by changing the password. However, I am now locked out of my account due to a security verification issue. Despite Amazon's attempts to send verification notifications to my phone, I am not receiving them. The recommended solutions on the website, such as using a registered backup method or a trusted device, have not resolved the problem. Amazon is now requesting government-issued identification for verification, but I am hesitant to provide such sensitive information online. This delay in accessing my account is particularly frustrating as I need to make time-sensitive purchases. The process is taking longer than expected, especially during the holiday season. I am seeking a solution to regain access to my account without compromising my personal information.

In the last month, I've had four orders marked as "delivered" or "delivered, handed to person," but I never received these packages. Despite several complaints, the issue with the drivers has not been resolved. For one order that did arrive, I had to flag down the delivery person as they were not planning to stop. It's frustrating to deal with these delivery problems repeatedly.

I purchased a Songmics silver metal shelving unit with 5 shelves, but I received parts for only 4 shelves. I require four posts and the appropriate number of clips for those four posts. Amazon provided a contact number, which turned out to be an outdated UPS number. Upon reaching out to the company, I was informed that the order number I provided was associated with Amazon, and they were unable to assist due to not being able to locate the order.

At 2:00 pm, my package tracking showed that the package was only 5 houses away, but then it suddenly updated to say that the package was delivered. Unfortunately, the package containing two items, including gumballs needed for a birthday party on Sunday, was not received. The other item was dog treats. I require these items promptly. If the package cannot be resent and delivered by Saturday, December 4th, I would prefer to receive a refund. Kindly get in touch with me. Thank you.

I recently received a phone call from phone number [redacted] regarding a purchase on my Amazon account for over $[redacted]. The caller, claiming to be from Amazon, requested my birth date to confirm the transaction, but I refused. When I called back, it led to advertisements instead. I am concerned about the security of my bank account and want to ensure that no unauthorized withdrawals are made. I would appreciate a prompt response on this matter. Thank you.

I purchased c-pap supplies on 10-26-[redacted] and was initially happy with them. However, the next morning, I discovered cuts under my eyes and now need to return the items to Kohls. I've been struggling to place orders and change my password. I am eager to get my supplies and start a business for my granddaughter, who is caring for her artistic son. I have been trying to make this happen for three years now. The world of technology and passwords is slowing me down, but I do not blame Amazon. I also have a $[redacted].00 credit on my account that I can't seem to figure out how to use. Any help with these matters would be greatly appreciated. Thank you.