order ****-*******-********Order date Feb **th*I returned a mattress and Amazon charged...

GetHuman-rasses's Dispute a Charge issue with Amazon from April 2019

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The issue in GetHuman-rasses's own words
order ****-*******-********Order date Feb **th*I returned a mattress and Amazon charged me a $** restocking fee. I never read about a restocking fee and the numerous agents I talked to never mentioned this either. Doesn't seem fair, when I first received the bed it was not in a box and left out in the rain and had a big dirt spot on it and it was ripped in a couple areas but I didn't want to mess with returning so I just put a mattress cover on it. After sleeping on the bed trying to give it a chance..the heat from this "cooling mattress" just became unbearable to sleep on so I decided to return. Now they charge me $** to return? Also * reps told me it was being picked up on Saturday (which i later found to be not true) and so I took the day off work to wait for them. So then I needed to take another day off work to be here when they actually came that Monday. Please advise if I can get that fee returned to me. Thank you for any help on this.
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Amazon

Dispute a Charge issue
Reported by GetHuman-rasses
Apr 27th, 2019 - 3 mons ago
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GetHuman-rasses started working on this issue
Apr 27th 5:34pm