I booked an Airbnb and it was awful. The key didn't work, the apartment was disgusting...

GetHuman2985445's customer service issue with AirBnB from May 2019

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The issue in GetHuman2985445's own words
I booked an Airbnb and it was awful. The key didn't work, the apartment was disgusting. Their were no clean sheets (the ones on the bed had clearly been slept in), the matress was stained, and their was black hair all over the apartment. The walls were dirty, their was mysterious liquid on the bathroom floor, the couch was gross and the tub didn't drain. The wifi didn't work - our host had us try to use one from a different unit. The kicker is that the unit is different than the one we booked. Same floorplan but very different furnishings and views.
GetHuman2985445 did not yet indicate what AirBnB should do to make this right.
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AirBnB

Customer service issue
Reported by GetHuman2985445
May 26th, 2019 - 5 mons ago
I have an issue with AirBnB too
Fixed
Seen by 5 customers so far
Similar issue to 8262 others
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please include the last 4 digits)
Date of birth
Timeline
GetHuman2985445 started working on this issue
May 26th 10:37pm
GetHuman2985445 confirmed the issue is fixed. Hooray!
May 28th 3:25am