I booked an Airbnb and it was awful. The key didn't work, the apartment was disgusting...
GetHuman2985445's customer service issue with AirBnB from May 2019
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The issue in GetHuman2985445's own words
I booked an Airbnb and it was awful. The key didn't work, the apartment was disgusting. Their were no clean sheets (the ones on the bed had clearly been slept in), the matress was stained, and their was black hair all over the apartment. The walls were dirty, their was mysterious liquid on the bathroom floor, the couch was gross and the tub didn't drain. The wifi didn't work - our host had us try to use one from a different unit. The kicker is that the unit is different than the one we booked. Same floorplan but very different furnishings and views.
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