Is it possible to be refunded money based on leaving my Airbnb due to safety concerns...

GetHuman2937204's customer service issue with AirBnB from May 2019

Help with my AirBnB issue
First: share to improve GetHuman2937204's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2937204 may need:
Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
The issue in GetHuman2937204's own words
Is it possible to be refunded money based on leaving my Airbnb due to safety concerns? (I.e. I do not feel safe staying there bc when I arrived, a strange man knocked on the door, the host did not have him staying there and said “we’ll figure it out”, I went to work, they end up letting the man stay there and told me “we’ll have it all figured out in a couple days”) if the host themself didn’t have the person booked and did not feel comfortable with the man staying and let them in anyway, I shouldn’t have to pay for somewhere I don’t feel safe. Needless to say I won’t be using Airbnb in the future if something can’t be done about this.
GetHuman2937204 did not yet indicate what AirBnB should do to make this right.
I have an issue with AirBnB too
How GetHuman2937204 fixed the problem
We are waiting for GetHuman2937204 to fix the problem and share the solution with the rest of us customers.
Please help with my AirBnB issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AirBnB customer problems.
How Do I Change My Booking on Airbnb?How do I cancel my AirBnB reservation?How do I recover my AirBnB account?Can I get a refund from Airbnb?
Do you have a customer issue as well?
We can help you get AirBnB's attention and get better help faster. Tap below to get started.
Having AirBnB issues too?
Get tips from pros & other customers, and get it handled faster:
बेहतर परिणामों के लिए, कम से कम 100 अक्षर लिखें
यह ईमेल पता मान्य नहीं है


Customer service issue
Reported by GetHuman2937204
May 17th, 2019 - 5 mons ago
I have an issue with AirBnB too
Not resolved
Seen by 6 customers so far
Similar issue to 7992 others
0 customers following this
GetHuman2937204 started working on this issue
May 17th 3:21am