we have been in over ** airbnbs in Europe in the last * months with good reviews and no...

GetHuman-hennegan's customer service issue with AirBnB from January 2019

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The issue in GetHuman-hennegan's own words
we have been in over ** airbnbs in Europe in the last * months with good reviews and no real trouble.**We are home in Brisbane Australia and booked an airbnb for two weeks while waiting to move in to our permanent unit.**The tv has broken down, the dishwasher works intermittently , the gas cook top starting mechanism clicks so we can only use half the cooktop, and the BBQ doesn't have a table and is used from the floor and so on.**I spoke to the owner and complained that these things are obviously continuing problems and that they should have been addressed before a tenant moved in. She responded by saying that they've never had complaints before.**If you look at our record over the last months and you will see only praise for us and we certainly wouldn't be making things up to cause trouble.**She is making an attempt tomorrow to fix the TV but refuses to find tradesmen to fix the other issues.**We are disgusted by the owners attitude and want compensation.**We have been very happy with your service but if you are not interested in explaining the responsibilities to you provider we will be surprised and very disappointed.**Please respond**Vicki and Ron Hennegan**The airbnb address is unit **** ** Patrick Lane, Toowong ****
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Customer service issue
Reported by GetHuman-hennegan
Jan 30th, 2019 - 9 mons ago
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Jan 30th 10:20am