We booked an airbnb but quickly cancelled it - we paid £***.** but have only been refun...

GetHuman806347's customer service issue with AirBnB from June 2018

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The issue in GetHuman806347's own words
Trying to get a full refund on a booking we made and cancelled ... We booked an airbnb but quickly cancelled it - we paid £***.** but have only been refunded £***.** - i am sure we should have had a full refund?
GetHuman806347 did not yet indicate what AirBnB should do to make this right.
I have an issue with AirBnB too
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AirBnB

Customer service issue
Reported by GetHuman806347
Jun 21st, 2018 - a yr ago
I have an issue with AirBnB too
Fixed
Seen by 11 customers so far
Similar issue to 1679 others
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Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
Timeline
GetHuman806347 started working on this issue
Jun 21st, 2018 12:43pm
GetHuman806347 indicated the issue is not fixed yet.
Jun 22nd, 2018 1:48pm
GetHuman806347 indicated the issue is not fixed yet.
Jun 24th, 2018 4:46pm
GetHuman806347 indicated the issue is not fixed yet.
Jun 25th, 2018 10:08am
GetHuman806347 indicated the issue is not fixed yet.
Jun 25th, 2018 10:10am