I was in a motorcycle accident a few hours ago and am supposed to be flying out from Gr...
GetHuman-jasonsel's customer service issue with Air Canada from May 2019
Help with my Air Canada issue
The issue in GetHuman-jasonsel's own words
I was in a motorcycle accident a few hours ago and am supposed to be flying out from Grenada to Toronto on Monday. My right leg is in a cast which is going to be very uncomfortable in the seat, I'm wondering if there is s way to get a seat with s bit more legroom.
GetHuman-jasonsel did not yet indicate what Air Canada should do to make this right.
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How GetHuman-jasonsel fixed the problem
I was able to upgrade to a preferred seat with more legroom at no extra charge. They have a policy that allows that for medical reasons or disability rrstrictions. They have a phone number devoted strictly to this service and it was answered immediately after I selected service in English. I don't know if the person I talked to was a medical professional, but she was very knowledgable of my injury in a conversational manner, not reading off a computer prompt. I've had pretty much every issue you can have with Air Canada over the years, but this service just brought them up significantly in my estimation.
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