Greetings!**I am a bit confused by some details in Air Canada's pet policy. According t...

GetHuman2903859's customer service issue with Air Canada from May 2019

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The issue in GetHuman2903859's own words
Greetings!**I am a bit confused by some details in Air Canada's pet policy. According to your website, certain "strong" dog breeds must be transported in a crate "constructed of weld or wire mesh, metal, wood or a synthetic material other than plastic". Additionally, the website states that the maximum combined weight for dog and crate is *** lbs. In order for us to comply with the policy about strong dog breeds and fit our dog, we would need a crate like the CR** Wood Pet Crate Crate Series *** Extra Large Plus that weighs *** lbs by itself. This makes it impossible to meet both of these requirements together. How are we supposed to transport our dog if the crate that Air Canada requires exceeds your own weight limit policy?**I would sincerely appreciate some insight on this matter.**Warm regards,*Emily Bell
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Air Canada

Customer service issue
Reported by GetHuman2903859
May 11th, 2019 - a mon ago
I have an issue with Air Canada too
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Seen by 2 customers so far
Similar issue to 2921 others
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GetHuman2903859 started working on this issue
May 11th 9:23am