Greetings!**I am a bit confused by some details in Air Canada's pet policy. According t...

GetHuman2903859's customer service issue with Air Canada from May 2019

Help with my Air Canada issue
First: share to improve GetHuman2903859's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2903859 may need:
Name on booking, 6 Character booking reference, and Email address used for booking
The issue in GetHuman2903859's own words
Greetings!**I am a bit confused by some details in Air Canada's pet policy. According to your website, certain "strong" dog breeds must be transported in a crate "constructed of weld or wire mesh, metal, wood or a synthetic material other than plastic". Additionally, the website states that the maximum combined weight for dog and crate is *** lbs. In order for us to comply with the policy about strong dog breeds and fit our dog, we would need a crate like the CR** Wood Pet Crate Crate Series *** Extra Large Plus that weighs *** lbs by itself. This makes it impossible to meet both of these requirements together. How are we supposed to transport our dog if the crate that Air Canada requires exceeds your own weight limit policy?**I would sincerely appreciate some insight on this matter.**Warm regards,*Emily Bell
GetHuman2903859 did not yet indicate what Air Canada should do to make this right.
I have an issue with Air Canada too
How GetHuman2903859 fixed the problem
We are waiting for GetHuman2903859 to fix the problem and share the solution with the rest of us customers.
Please help with my Air Canada issue
Do you have a customer issue as well?
We can help you get Air Canada's attention and get better help faster. Tap below to get started.
Having Air Canada issues too?
Get tips from pros & other customers, and get it handled faster:
बेहतर परिणामों के लिए, कम से कम 100 अक्षर लिखें
यह ईमेल पता मान्य नहीं है

Air Canada

Customer service issue
Reported by GetHuman2903859
May 11th, 2019 - 5 mons ago
I have an issue with Air Canada too
Not resolved
Seen by 3 customers so far
Similar issue to 2921 others
0 customers following this
GetHuman2903859 started working on this issue
May 11th 9:23am