Aetna is not able to locate my contract. They are not able to determine if it is a Med...

GetHuman3964037's नवंबर २०१९ से Aetna ग्राहक सेवा जारी

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खाता धारक का नाम, पॉलिसी नंबर, जन्म तिथि, बिलिंग पता और खाते का ईमेल पता
The issue in GetHuman3964037's own words
Aetna is not able to locate my contract. They are not able to determine if it is a Medicare, Medicaid or Commercial contract. However, I have a revalidation for credentialing. and have performed an attestation. Where is my contract? And every time I call they give me different or inconsistent information. My NPI is **********. Tax Identification No is **-*******.**Please note call reference number **********. I would like to have someone contact me that knows about re-validation documents.**On **********, ***-***-****. SPOKE TO JAY, AETNA REPRESENTATIVE ON THE PHONE WITH AETNA ** MINUTES. THEY FINALLY ACKNOWLEDGE THAT WE HAVE A AETNA MEDICARE CONTRACT. STATED THAT THEY WILL SEND US A FULLY EXCUTED CONTRACT IN THE NEXT TWO WEEKS. ALSO THEY HAVE ASSIGNED A NETWORK MANAGER TO OUR ACCOUNT. SHE WOULD NOT IDENTIFY WHO THIS INDIVIDUAL IS. SENT CASEY AN EMAIL IDENTIFYING AS NOTED. ALSO CALLED DANIA AN INFORMED HER THAT A REPRESENTATIVE MAY STOP BY. NUMBER IS TRACKING NUBER FOR ESCALATED LOADING OF THE CONTRACT IS NAF ******. AND CALL REFERENCE * **********.************ spoke to jona reference number********** ************* ***-***-****. SPOKE TO KATHERINE CREDENTIALING SUPV. STATED THAT SHE WOULD HAVE A NETWORK MANAGER CALL REGARDING OUR CONTRACT. ALSO SHE HAS OUR CREDENTIALING INFORMATION. NTWK MGR SHOULD CALL IN *-* BUSINESS DAYS. CALL REFERENCE NO **********. CALLED DANIA TO LET HER KNOW THAT THE NTWK MGR MAY CALL THE OFFICE. AND TO FIND OUT IF SHE CAN FORWARD THE CALL TO ME.*****-***-****. SPOKE TO KATHERINE CREDENTIALING SUPV. STATED THAT SHE WOULD HAVE A NETWORK MANAGER CALL REGARDING OUR CONTRACT. ALSO SHE HAS OUR CREDENTIALING INFORMATION. NTWK MGR SHOULD CALL IN *-* BUSINESS DAYS. CALL REFERENCE NO **********. CALLED DANIA TO LET HER KNOW THAT THE NTWK MGR MAY CALL THE OFFICE. AND TO FIND OUT IF SHE CAN FORWARD THE CALL TO ME.

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Aetna

ग्राहक सेवा मुद्दा
Reported by GetHuman3964037
नव. १९, २०१९ - ३ वर्ष पहले
Not resolved
अब तक 13 ग्राहकों द्वारा देखा गया
इसी तरह के मुद्दे 200 अन्य के लिए
0 इसके बाद ग्राहक

Timeline

GetHuman3964037 ने इस मुद्दे पर काम करना शुरू कर दिया
नव. १९, २०१९ ८:५५रात