AT&T Customer Service Issues

Regarding the phone number [redacted] under the name Gaylord Wilson, I requested a transfer to a new address at [redacted] Santa Fe Way #50, Rocklin, CA [redacted] on May 26 with Confirmation #T[redacted]6. The scheduled completion date was June 4. However, after checking today, despite the order being marked as "complete," the phone is not working. This address is an assisted living facility where AT&T technicians usually come in to activate services, but nobody has visited this time. I've called three times already and feel very frustrated. My elderly father requires this landline connection urgently. I'm June, his daughter, and you can reach me at [redacted]. I was promised a callback today regarding the repair progress, but no one has contacted me yet. I urgently need this issue resolved. Thank you.

I have been experiencing static on my phone line for the past three days. The issue escalated when the line suddenly went dead, and my cordless phones now display a "No Home Line" message. Surprisingly, when I connect the cordless phone line base unit to the "Phone Lines" jack on my router, the phones work fine throughout the house. Interestingly, if I plug the router's "Phone Lines" jack into a different phone jack in the house, all the other jacks become active except for the original one it was connected to. It seems like there might be a problem with the specific jack or the wires installed during the [redacted] setup.

I recently signed up with AT&T on April 29 at BJ’s warehouse in Taylor Michigan. Upon signing up, I was promised a $[redacted] gift card to use towards my iPhone 11 payment. However, I have not received the reward link sent to my email at [redacted] Despite contacting customer service multiple times, I have been unable to locate the email, and the rewards department insists I need it to claim my card. AT&T wireless customer service mentioned needing an invoice receipt order number to look up my purchase from BJ’s warehouse, where I signed up on April 29, [redacted]. This entire process has been frustrating, and I feel like I'm being given the runaround. I am considering switching to Verizon due to this experience. I believe AT&T should compensate me for the inconvenience with a free year of unlimited service and waive the purchase of my iPhone 11. The increase in my monthly bill from $45 to $[redacted] is unacceptable, especially when AT&T profits significantly from its customers. As a new cellular customer, this situation has left me dissatisfied, and I expect a prompt resolution from AT&T's corporate office to avoid tarnishing their reputation.

Hello, my name is Arlinda M. Alves, residing at [redacted] E Sunbury St #4-3, Shamokin, PA [redacted]. I have made multiple attempts, at least four calls to disconnect my cell service under account number [redacted]63 linked to phone number [redacted]. Despite being informed that the billing cycle ends on 6/6, my service remains active as of yesterday. I was assured on Sunday 6th that it would be deactivated by the end of business day, yet it continued to be operational on Monday and Tuesday. I no longer wish to retain this service due to the unsatisfactory experience with the Galaxy A12 phone, which incurred higher charges compared to my previous plan with Metro PCS at $60 per month. I have reactivated my preferred Alcatel V3 from Metro PCS for its 6.7" screen size that suits my online courses. I request the immediate termination of the mentioned cell service to avoid additional charges. I would like to maintain my DirectTV service, which I am pleased with. Your prompt attention to this matter is greatly appreciated. Thank you, Arlinda M. Alves

AT&T has caused major issues with my account, driving me crazy for over a week. They had my address incorrect, resulting in my new iPhone being delivered to the wrong place. Despite proving the mistake, they claim I have to pay for a replacement. I have been bounced between departments, facing lies and misinformation. Even visiting a store only partially resolved the problem by adding my son to the account. It has been two stressful weeks of incorrect charges for undelivered lines and a missing package. They even activated my phone with the wrong number from my previous provider. I believe I deserve a free replacement iPhone 12 Pro Max after all this frustration. I'm reaching my limit and hope this message prompts a swift resolution before I escalate the issue further. Thank you for any assistance.

I have been diligently making my DIRECTV payments through online banking from July [redacted] to May [redacted], totaling 19 payments amounting to $[redacted]. However, none of these payments have been credited to my account. Despite contacting multiple representatives and receiving various explanations, I have collected three different claim numbers: [redacted], [redacted], and a new one generated today. I have provided my banking information, dates, and payment amounts through ATT Resolve, but after spending three hours on the phone today, I was given yet another conflicting account. I am extremely frustrated and just want a resolution and my money refunded promptly. I feel undervalued as a customer and wish to move on from this ordeal as soon as possible.

My home internet stopped working yesterday around 3 p.m. I've tried all the online troubleshooting options without success. When attempting to seek help through live chat, I keep getting redirected to contact ATT, which has been unhelpful. The ATT online services are not functioning properly, and the live chat support is telling me to try again later due to being very busy. It's frustrating that after more than 12 hours without service, I am being told they can't assist me. It's concerning that there seems to be no reported outage in my area, according to ATT, when clearly there is an issue. I rely on the internet for important online medical appointments and need this resolved promptly.

I switched my phone service to AT&T in October [redacted] for the $[redacted] credit per line promotion. Despite paying seven bills, I haven't received the promised credit. My wife and I have called numerous times and been transferred to various AT&T departments without a resolution. This experience has caused us stress and confusion. We accepted a higher monthly payment based on this promotion, and I need the $[redacted] credit issued as agreed upon for switching three lines to AT&T. The repeated transfers and lack of resolution are frustrating, and we deserve better treatment as customers.

I have encountered an ongoing issue since March with the customer service department. Initially, my multiple line discounts were mistakenly removed, resulting in plan changes without including my phone payment, leading to increased bills. Despite calls to reapply the discounts, my charges keep rising monthly, prompting lengthy phone conversations exceeding an hour each time. My unresolved ticket from May 25th pertains to the accidental removal of the multiple line discount. I urge Corporate contact before I consider publicizing the call center's inadequacies. The persistence to resolve this matter began in March, and I seek a resolution promptly.

Good morning, I recently switched from Verizon to AT&T. Karlton at Sam's Club assured me AT&T would handle my balance from Verizon, but he has been unhelpful when I reached out for assistance. Despite having spoken with four AT&T representatives, each one has given me different information. One representative mentioned that customer loyalty would contact me within 7-10 business days, but I have not received any callbacks. I am concerned about a bill I received for over $[redacted], erroneously stating I have 11 lines instead of 7. While speaking with Camille CTI88E and later Nicole, I encountered unhelpfulness and misunderstandings about my situation. After expressing my dissatisfaction and requesting to cancel my services, Shawn promised to investigate and call me back. I have faced difficulties and worry since switching to AT&T, affecting my credit and plans to purchase a home. I would appreciate any assistance you can provide. Thanks, Phyllis F.

I am seeking information regarding construction happening on my property at [redacted] S Young Blvd, Desoto TX without prior notification. I attempted to communicate with the contractor, but due to the language barrier, I could only deduce that they are working on behalf of AT&T and will be excavating my yard for the job. I am distressed by the lack of communication about this project impacting multiple houses on our street, causing traffic disruption, and potentially attracting rodents and pests. After enduring extensive construction near my home recently, resulting in costly pest control measures, I am concerned about preserving my underground sprinkler system from damage. Feeling frustrated and uninformed about this disruptive situation, I am eager to discuss this matter with a responsible party. I plan to reach out to the city council and mayor's office for assistance. While I understand the necessary permits for sidewalk work, I believe accessing my property without consent is unjustified. I anticipate a prompt reply and can be contacted at [redacted]. Thank you for addressing this promptly.

I recently cancelled phone number [redacted] and settled my device on May 19, [redacted]. During the call, I was informed my new charges would be $45.92 per line for [redacted] and [redacted]. However, I received a bill for $[redacted].38, which was unexpected. Feeling upset, I contacted customer service on June 27, [redacted]. After initial discussions with a representative citing company policy, I escalated the call to a supervisor named "Ellie" (EA689S). Despite acknowledging the misinformation, Ellie could only reduce the bill by about $20.00 when pressed. When I insisted on speaking to a higher authority, Ellie claimed the Director could only be contacted via email or chat. I demanded she alert the Director that I would remain on the line until receiving a callback, but she abruptly ended the call when asked about her location. I am requesting the removal of all fees above $91.84 due to the miscommunication by your staff. My account number is [redacted]68. I anticipate a prompt confirmation email. If this is not resolved satisfactorily, I will consider taking my business elsewhere, as Spectrum offers $45 per line without issues. Deborah M.

I am currently locked out of my email account! After spending 9 hours on the phone trying to reset my password, I have interacted with eleven employees. I was even disconnected by a representative named "Sally" and left on hold multiple times without anyone assisting me. I waited from 3:00 PM until now when I finally decided to hang up at 3:13 PM. I am frustrated with the corporate barriers preventing me from resolving this issue. I am fed up with the lack of assistance from AT&T. I plan to contact the PUC on Monday morning to address these ongoing problems. It feels like I am being unfairly treated, reminiscent of blackballing practices. -T. B.

I was approached by an AT&T sales representative named Garrett who offered me their internet service, promising higher speeds and lower costs than Spectrum. I agreed and received the equipment but later realized I needed a broadband outlet, which was not mentioned during the sales pitch. Unfortunately, the outlet's location makes it challenging due to HOA rules preventing wires inside the walls. I canceled the service on July 6th, and was assigned confirmation number [redacted]. I was informed I needed to return the equipment by July 27th and was supposed to receive the return address via email. However, I received an email today claiming the equipment was already returned, which is not the case. Please provide the correct return address. If needed, my phone number is [redacted] for reference. Thank you for your assistance.

I am currently on disability and unfortunately, my phone was shut off on the 7th. I am seeking some assistance or a potential grace period as I do not receive payment until the 3rd. Given the current circumstances with the pandemic, I was unaware of the situation. I would appreciate any help available to reconnect my phone. The number associated with the phone is [redacted]. I am finding it difficult to reach out to my doctors without it. Any help would be greatly appreciated as this is an unusual situation for me. Thank you for understanding.

Hello, I recently encountered a problem with canceling my Directv account when I moved from Washington State to Virginia due to HOA restrictions on satellite dishes. Despite canceling twice, we were put on hold, leading to our account being erroneously sent to collections. I have proof of cancellation attempts and the misleading information provided. A letter to the collections agency indicated it was paid, not an error on Directv's part. This oversight has negatively impacted our credit, hindering our ability to refinance our home. I am seeking removal of this mark on our credit report along with an acknowledgment letter acknowledging this was an internal error, not our responsibility.

My name is Thelathia J., and I have been an AT&T customer since July [redacted]. I am reaching out for help regarding an issue I experienced with my account. In March [redacted], I contacted AT&T concerning an upgrade for a new phone. During this call, a representative sent a new iPhone without my consent and added a line to my account. I returned the phone promptly as I had purchased one independently. Despite multiple follow-up calls to address the billing discrepancies and remove the unwanted line, the matter hasn't been resolved since March. Although the line was reportedly removed on June 19, [redacted], I am still being charged for it, leading to a disruption in my phone service. I have suffered financial losses and business interruptions due to this ongoing problem. I kindly request a representative from the corporate office to email me at [redacted] to assist in resolving this issue promptly. Thank you for your attention to this matter.

When I was around 10 or 11 years old, my mom created an email account for me to use when I first started using computers. Unfortunately, we no longer have access to the security questions that were set up since we have moved and misplaced the paperwork. The email is linked to several important accounts I use for gaming and other services. I accidentally locked myself out by forgetting the password, and I am desperate to regain access. My mom still has access to the original email account she created for me years ago, and I am willing to provide any necessary proof of identity. I need to resolve this issue quickly to avoid losing access to countless accounts and hours invested in them. The verification process is hindering me from using my accounts, so I am hoping to find a solution soon.

I recently received a notification that three of our family's cell phones will no longer be supported after February [redacted]. The proposed replacement phones, 16GB Radiant Core models, do not compare well to the ones being replaced. It is disappointing that AT&T's alternative is insufficient. We've been loyal customers since [redacted] and enjoyed our service with AT&T but are open to exploring other options if more suitable phones are not available. Please clarify if AT&T offers different replacement models, preferably similar to Motorola Moto G8 Power Lite or LG G6 H870DS. Thank you. - N.C.

I am a long-time customer and recently noticed that I was double charged for insurance on my devices. I have four lines, and one phone had insurance for all four lines while the other two had individual insurance. I contacted customer service today, and they provided me with a one-month credit for the extra charges. This double charging has been occurring for years, and I believe this is a mistake on the company's end, not mine. I have also previously requested to remove the iPad/tablet from my bill due to not using it during the pandemic, which was partially credited. I would like additional credit for these errors as it is frustrating to have to continuously check for overcharges. I have been a loyal customer for many years, and I feel let down by these practices. --J. G.