First of all I was leaving your company on December **, ****. I had the bundle, land l...

GetHuman-eaglevis's customer service issue with AT&T from May 2019

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The issue in GetHuman-eaglevis's own words
First of all I was leaving your company on December **, ****. I had the bundle, land line, internet and Direct TV. I wanted to know where to send your equipment and who was going to pick up the Direct TV Dish. The AT&T rep told me if I stayed with your company and switched from MetroPCS who had been good to me since May ****, I would get a $*** credit to my account after * payments. I also was told that I would have to allow auto deductions from my checking account in order to qualify. She also told me she would stay in touch with me to make sure the transition was smooth. She LIED. She never did any of that. So, my bills were astronomical! Yet, I kept my end of the deal. AT&T did not! I was not given the credit. So..after several calls, I reached out today. My mother passed away yesterday at *pm. So, I don't need AT&T to take another $*** out of my account for wireless service versus putting the $*** INTO my account as promised. So, I spoke to ZAN who agreed with me and transferred me to Joseph in the Dedicated Mobility Dept. who told me he was transferring me to someone who would help me. He kept me on hold for * hr ** minutes while he spoke to supervisors there. He then transferred me to Ran in the billing dept. who said, "So you want to combine your bill?" I was like what the????? I am looking for the credit your company promised me. He apologized and said Joseph told him nothing about that!!! He then told me I had to call the Switcher Program at ***-***-****. No live person ever came to the phone. He told me to go to www.att.com*inhomeswitch. Now this is out of control!!! Why am I the one who has to do all of this rather than AT&T do what the promise was to do. I Googled for your corporate office and that numbers sends you back to the people who originally ran you around to begin with! This nonsense needs to stop. You cannot continue to take money from my account, not stand by your agreement. It wasn't easy. I was one of your customers who personal information was compromised by a credit bureau when I allowed automatic payments a year ago. I swore I would NEVER allow your company to access my account again. Well, I did and look what happened to me. When are you going to do what you promised me you would do. When??? I am sitting on hold with someone right now versus getting my mom's funeral arrangements made. My husband is a Vietnam Veteran and we are both ** years old on fixed incomes. What kind of thing is this to do to us? Why???
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AT&T

Customer service issue
Reported by GetHuman-eaglevis
May 17th, 2019 - a mon ago
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Seen by 8 customers so far
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May 17th 9:35pm
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May 17th 9:40pm