prepaid wireless phone: a couple of months ago ATT implemented w*o my desire to have th...

GetHuman-serranov's customer service issue with AT&T from May 2019

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prepaid wireless phone: a couple of months ago ATT implemented w*o my desire to have this, a new feature whereby when you add money to your phone, it provides an email balance rather than providing it immediately after you enter the money. Since ATT had chosen to do this all on their own, there has been a number of problems* dropped calls, no service, no emails of balance as implemented, prohibition of placing all calls that I used to, technical service out of Mexico. I have been making calls week for technical service...my calls are dropped bounced around and wind up in MEXICO!!! All calls that I make are incepted every single time by a Spanish speaker interference!!!! I am sick and tired of it. Furthermore now my call has been hijacked b y Mexico. It says on my phone ATT MX (for MEXICO). Who are they to hijack my phone, I am in the US, I place calls in the US. That is another think they want me pay for all my calls now, isn't my prepaid phone the object of the payment. I am going to write to Trump about this! I want my phone restored NOW!!!! Get Mexico out my face! Get that stupid setting off my phone! As I told you before I do not want you changing settings on my phone as you please! Understood!
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AT&T

Customer service issue
Reported by GetHuman-serranov
May 16th, 2019 - 5 mons ago
I have an issue with AT&T too
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Seen by 1 customer so far
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GetHuman-serranov started working on this issue
May 16th 4:51pm